Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
THE JOB
We are looking for a Support Center Representative at our Billings West End location.
In this position you will answer incoming calls, assist members with transactions, account questions and card issues over the phone, and efficiently connect members to appropriate staff, and become familiar with the Interactive Teller Machines.
Applicant must have a high comfort level working in a call center atmosphere, be able to multi-task and thrive in a team environment.
OUR PEOPLE
We hire people who are passionate about life and helping others. We are enthusiastic about making members feel welcome and appreciated. Our team focuses on improving themselves and encouraging one another. Our greatest assets are not in our vaults . . . it is our people.
WHAT WE OFFER
Ready to love where you work? We want to learn about you. Apply Now! (We require a resume and application to move forward in the hiring process.)
Altana is an Equal Opportunity Employer.
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0 Contact Center Representative - Inbound jobs found in Billings, MT area