Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Summary
Our client is seeking a Technical Consultant for their Contact Center, who will work with customers to review contact center operations and formulate plans to improve efficiencies, optimize operations, and enhancing customer experience.
Roles & Responsibilities
Work with customers to review contact center operations and formulate plans to improve efficiencies, optimize operations, and enhancing customer experience. This will include reviews of the following:
Preferred Qualifications
Project Management skills
Minimum Qualifications
Qualified candidates will have a minimum 10 years' experience as a manager or analyst within a large scale, multi-site contact center
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0 Contact Center Representative - Inbound jobs found in Columbia, SC area