Contact Center Representative - Inbound jobs in Columbus, OH

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Representative
  • Golf Galaxy GolfWorks, Inc
  • Newark, OH PART_TIME,FULL_TIME
  • Primary Purpose:

    The Contact Center Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products, services and programs as well as communicating effectively with team members within the Contact Center and throughout the company.

    Essential Functions and Responsibilities:

    a. Regularly assist customers at all customer levels by processing orders, answering technical questions and solving customer issues that may be received by telephone, email, the company website, the company voice mail and social media sites.

    b. Regularly read Company reviews and contact customers by telephone, email or social media sites regarding orders and/or issues.

    c. Process customer requests, order changes, tracers and replacement orders.

    d. File claims for damaged or lost packages with shipping vendors.

    e. Regularly follow proper procedures for up/cross selling, participate in sales contests and reach goals set by Contact Center Manager.

    f. Provide timely feedback to the Contact Center Manager regarding service failures or customer concerns.

    Job Types: Full-time, Part-time

    Pay: From $15.00 per hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • AD&D insurance
    • Dental insurance
    • Employee assistance program
    • Employee discount
    • Flexible schedule
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Day shift
    • Monday to Friday

    Supplemental pay types:

    • Bonus opportunities
    • Commission pay

    Work Location: In person

  • 3 Days Ago

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Contact Center Representative
  • MRA Recruiting Services
  • Dublin, OH FULL_TIME
  • Job Title: Contact Center RepresentativeCompany: BMI Federal Credit UnionLocation: Dublin, OHPay: $17.00 - $20.50Schedule: 40 hours per week. Flexibility required to cover weekday shifts between 7:30 ...
  • 1 Month Ago

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Contact Center Sales Representative R17169
  • TruGreen
  • Columbus, OH FULL_TIME
  • RESPONSIBILITIES: As a TruGreen Contact Center Sales Consultant, you can use your people skills to help new and existing customers find the right lawn care maintenance plans, by receiving inbound and ...
  • 7 Days Ago

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Inside Sales Contact Center Representative-Columbus OH
  • Improveit Home Remodeling
  • Columbus, OH FULL_TIME
  • Inside Sales Contact Center RepresentativeImproveit Home Remodeling has been a trusted name in the home improvement industry for over 35 years. We are dedicated to enhancing the lives of homeowners by...
  • 19 Days Ago

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CUSTOMER SERVICE CONTACT CENTER REPRESENTATIVE - EVENING SHIFT!
  • Corporate Logo
  • Hilliard, OH FULL_TIME
  • MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000 selection of premier computer products and the most knowl...
  • 1 Month Ago

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Contact Center Team Lead
  • Honda North America
  • Marysville, OH FULL_TIME
  • American Honda Motor Co Description Contact Center Team Lead Location: Honda Heritage Center (HHC) Marysville, Ohio (remote)Level: EX 2 What Makes a Honda, is Who makes a Honda Honda has a clear visio...
  • 3 Days Ago

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0 Contact Center Representative - Inbound jobs found in Columbus, OH area

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Customer Care Representative - Bilingual - Starting at $15.50
  • Value City Furniture
  • Columbus, OH
  • ** Customer Care Representative - Bilingual - Starting at $15.50** *Share by Email* Location: CORPORATE OFFICE At Americ...
  • 3/28/2024 12:00:00 AM

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Customer Experience Specialist- Remote
  • Pearson Lanka
  • Columbus, OH
  • ease click here: http://www.pearson.com/careers/diversity-and-inclusion.html Pearson ** Pearson Customer Experience Spec...
  • 3/27/2024 12:00:00 AM

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Customer Care Representative
  • Value City Furniture
  • Columbus, OH
  • ** Customer Care Representative** *Share by Email* Location: CORPORATE OFFICE At American Signature Inc., we believe eve...
  • 3/27/2024 12:00:00 AM

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Customer Experience Lead - Remote
  • Kellermeyer Bergensons Services
  • Columbus, OH
  • Job Title: Customer Experience Lead Department: Exterior Location: Remote-U.S. FLSA Classification: Non-Exempt Reports t...
  • 3/26/2024 12:00:00 AM

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Harley-Davidson Service Advisor
  • Ricart Automotive
  • Columbus, OH
  • Farrow isn't just a bike shop. We're a family eager to share our passion, expertise, ideas, and stories with every uniqu...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative - 2nd Shift
  • Option Care Health Inc.
  • Columbus, OH
  • **Customer Service Representative - 2nd Shift** Columbus, Ohio **Extraordinary Care. Extraordinary Careers.** **With the...
  • 3/26/2024 12:00:00 AM

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Account Manager
  • CAI
  • Cleveland, OH
  • Account Manager Req number: R2191 Employment type: Full time Worksite flexibility: Onsite Job Summary We are looking for...
  • 3/25/2024 12:00:00 AM

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Customer Experience Lead - Remote
  • KBS
  • Columbus, OH
  • Job Title: Customer Experience Lead Department: Exterior Location: Remote- U.S. FLSA Classification: Non-Exempt Reports ...
  • 3/24/2024 12:00:00 AM

The confluence of the Scioto and Olentangy rivers occurs just north-west of Downtown Columbus. Several smaller tributaries course through the Columbus metropolitan area, including Alum Creek, Big Walnut Creek, and Darby Creek. Columbus is considered to have relatively flat topography thanks to a large glacier that covered most of Ohio during the Wisconsin Ice Age. However, there are sizable differences in elevation through the area, with the high point of Franklin County being 1,132 ft (345 m) above sea level near New Albany, and the low point being 670 ft (200 m) where the Scioto River leaves...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$32,553 to $42,770
Columbus, Ohio area prices
were up 1.3% from a year ago