Contact Center Representative - Inbound jobs in Concord, NH

Inside Sales Representative
5 Chenell Drive, Concord, NH 03301

Your future is our business.

Our office located in Concord, NH is seeking an Inside Sales Representative. This position involves converting inbound calls into new policy growth and driving results through relationship building. Candidates must be able to meet individual and department objectives and apply sales skills while educating customers and cross selling all personal lines of insurance.  At Amica we pride ourselves on being an inclusive and supportive environment where we all work together to accomplish the common goal of providing the best experience for our customers.  We believe in trust and fostering lasting relationships, for not only our customers, but our employees as well.

Responsibilities:

• Sell auto, home and umbrella insurance countrywide by educating and advising customers through primarily inbound telephone calls
• Build enduring relationships and gain trust to advise customers on insurance needs
• Adapt your communication style and sales approach to meet the needs of each individual customer
• Cross-sell insurance coverage and inform customers about bundling discounts, including coverage offered through Amica Life Insurance Company
• Exceed individual and department objectives by participating in various contests designed to drive sales production
• Balance investigating and solving customer inquiries with prioritizing daily work
• Communicate professionally and successfully with customers through phone and email
• Collaborate with team members to further department objectives

Salary

Our annual starting salary is $43,790-$57,704.  Compensation will be considered based on your level of experience and/or applicable licenses within the property and casualty industry. In addition, we offer a competitive monthly and quarterly bonus pay structure based on your performance.

The 40-hour schedule after training will be Monday through Friday, between the core hours of 8:00 AM and 5:00 PM, with the potential to work holidays and a few weekends per year. The training schedule will be Monday through Friday, 9:00 AM - 5:00 PM EST.

Work from home may be available up to two days a week once trained to work independently. 

Qualifications 

• High school diploma or equivalent education required
• Sales experience strongly preferred
• Customer service experience preferred
• Ability to navigate multiple computer systems while maintaining professional telephone etiquette
• Excellent interpersonal and communication skills
• Previous insurance background is a plus, but not required
• After being hired, employees are required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided).

Perks and Benefits

• Paid vacation, holidays and sick day
• Competitive salaries and exceptional benefits
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Student Loan Repayment and Tuition Reimbursement programs
• Fitness and wellness reimbursement
• Generous retirement benefits
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

About Amica  

Amica is the longest-standing mutual insurer of automobiles in the U.S. A direct writer, we also offer home, life, marine and umbrella insurance, as well as annuities. Founded on the principles of outstanding service, Amica creates peace of mind and builds enduring relationships with its customers. That mission is shared and supported by thousands of employees across the country.

Equal Opportunity Policy: All qualified applicants authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

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