Contact Center Representative - Inbound jobs in Hialeah, FL

Aston Carter has FEMA Call Center Opportunities in Miami, Florida*

This role is in response to hurricane relief, and supporting FEMA. This role is fully onsite taking inbound calls from individuals that are impacted by natural disaster.

Responsibilities:

• Will be handling inbound calls from residents needing help finding a shelter or support.
• The representative will be responsible for locating information in AWS and FEMA databases.
• The CSR must be able to multi-task between various systems to research and document the phone calls.
• The representative has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.
• Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner..
• Update system notes to reflect first call resolution and any important information as necessary.

MUST HAVE:

• At least 6 months of customer service experience. (Call Center Preferred but not required).
• Efficient in using a windows PC computer and navigating.
• Good verbal and written communication skills with the ability to keep calm.

Experience Level:

Entry Level

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.