Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Job Description
Ensures integrity of the network devices, communication systems software, hardware. Identifies, programs and maintains all network and communication applications. Assists and participates in the review and design of new or existing network infrastructure and systems. Develops and conducts in-service training on new applications.
Job Responsibility
1.Responsible for engineering and integrity of the networking and communication system’s software, hardware, and configurations.
2.Responsible for identifying, engineering/designing and programming of networking infrastructure and communication applications.
3.Develops knowledge base documents and conducts knowledge transfer among engineering team.
4.Assists in the review and evaluation of project requests and recommends appropriate action.
5.Administers installation and repair services.
6.Responsible for first level problem resolution for all health system locations.
7.Gives guidance and direction to engineering team and outside service technicians.
8.Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors.
9.Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Job Qualification
•Bachelor's Degree required, or equivalent combination of education and related experience
•3-5 years of relevant experience, required.
Preferred:
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
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0 Contact Center Representative - Inbound jobs found in Huntington, NY area