Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Wheelers of Marshfield with Wheelers Family Auto Group is currently looking for a BDC Representative to join our team!
The day-to-day duties of this role include building and maintaining a strong relationship with customers.
The BDC Service/Call Center works with our customers to schedule service for vehicles for all of the Wheelers locations
Must be able to thrive in a fast-paced and changing environment and able to sit for a long period of time
Strong Computer Skills
Customer Service/Call Center experience preferred
Serves as telephone back-up.
Obtains and records basic demographic information about each customer, using dealership sales control system.
Answers product and service information.
Maintains professional appearance.
At least 18 years of age
Work schedule 9:00 am-6:00 pm, Monday-Friday, occasional Saturdays 8:00am-4:00 pm, 40 hours per week required
Other tasks as assigned.
Job Type: Full-time
Experience:
Education:
Work authorization:
Work Location:
Benefits:
Job Type: Full-time
Salary: $14.00 - $18.00 per hour
Benefits:
Dental insurance
Health insurance
Schedule:
8 hour shift
Monday to Friday
Weekend availability
Ability to commute/relocate:
Marshfield, WI 54449: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service: 1 year (Preferred)
Work Location: In person
EEO Statement
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
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