Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Job Opportunity: Call Center Representative
We are currently hiring a Call Center Representative to join our family-owned and locally operated company, serving Lancaster, York, Lebanon, Berks, Dauphin, and Chester Counties since 1904. At our company, we prioritize the well-being of our employees, knowing that this directly impacts the excellent service we provide to our customers.
If you are an exceptional Customer Service Representative with the ability to listen to customer needs, book service appointments, and make outbound calls, we want you to join our team.
What We Offer:
Benefits of the Call Center Representative:
Responsibilities of the Call Center Representative:
Requirements for the Call Center Representative:
Join our company, dedicated to providing 5-star service to the Lancaster and South-Central Pennsylvania areas across a full range of home services. We prioritize customer satisfaction and stress-free service, and we welcome candidates of all backgrounds.
We are an equal opportunity employer, and a pre-employment background check is required for consideration.
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0 Contact Center Representative - Inbound jobs found in Lancaster, PA area