Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Position Summary
This position is responsible for consistently providing exceptional service to our members in person, by telephone and / or through online communication.
Provides members with timely, courteous and professional paying and receiving services. Responsible for performing a broad variety of financial services such as resolving member inquires, providing account information and resolving or referring electronic services issues.
Actively builds relationships with new, existing and prospective members and cross-sells products and services using consultative selling techniques.
Demonstrates teamwork through positive interaction and cooperation with fellow associates, members of management and other departments.
Supports and promotes the Credit Union's Vision, Mission and Core Values.
Primary Responsibilities
In addition to proficiency in all Teller duties and responsibilities, this position will also be responsible for the following :
Educational / Experience Requirements
Qualifications
Job Posted by ApplicantPro
Last updated : 2024-03-24
Clear All
0 Contact Center Representative - Inbound jobs found in Louisville, KY area