Contact Center Representative - Inbound jobs in Madison, WI

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Representative - Inbound jobs

I
Hospital at Home Registered Nurse (Per Diem)
  • Inbound Health
  • Madison, WI PER_DIEM
  • At Inbound Health, we provide an enablement platform with full-stack capabilities and proprietary technology and analytics tools customized for hospital and skilled nursing at home. Our flexible partnership structure helps customers leverage their existing assets while filling the necessary gaps for program scalability. With over 6,000 patients served across 350 primary diagnoses since May 2020, we enable our clients to deliver safe, coordinated, and patient-centric care. Our comprehensive approach integrates biometric monitoring, in-home nursing, virtual visits, and a reliable supply chain, prioritizing quality and safety.

    Inbound is excited to offer new per diem positions on our Madison, Wisconsin clinical team to experienced, highly skilled Registered Nurses who share our passion for providing personalized and attentive medical care. Our team specializes in delivering exceptional person-focused care to patients within the comfort of the patient’s home. Join us in re-defining healthcare by bringing your expertise and dedication to our innovative approach to in-home patient care.

    RESPONSIBILITIES    :

    • Anticipated work schedule: Per diem. Weekend and holiday rotation required.
    • Shift: 10 hour days
    • Complete nursing assessment, monitoring, evaluation, interventions, and treatment to care for acute care patient populations in the home.
    • Apply nursing knowledge and critical thinking skills to identify, prevent, and solve complex acute patient care issues.
    • Collaborate with the patient, family, interdisciplinary team, therapists, specialists, and utilize community resources to provide effective care coordination.
    • Evaluate social determinants of health and incorporate into the patient’s individualized care plan and care management.
    • Assist with biometric monitoring technology and respond to biometric vital sign data.
    • Provide individualized patient education on disease and symptom management, medication management, treatments, procedures, and therapies.
    • Share pertinent assessment findings with effective communication skills to collaborate with the remote provider and multidisciplinary team members.
    • Prepare for and coordinate discharge from hospital at home with patient and family to ensure seamless transition to patient’s PCP, home care services, and specialists, with community resources as appropriate.
    • Ensure all interventions in the patient’s care plan are implemented with a patient centered approach.
    • Competence in procedural skills including, but not limited to, phlebotomy, vascular access device management, hydration therapy, medication administration (oral, intravenous, intramuscular, rectal), wound management, catheter care (urinary, pleural, peritoneal), specimen collection, stoma management, and compression therapy.
    • Maintain a therapeutic and professional patient-nurse relationship.
    • Assist with program development of the RN role in providing nursing care and care management in the patient’s home.
    • Serve as a resource in quality improvement processes and technique.
    • Maintain and practice in accordance with nursing guidelines per state and federal regulations.
    • Ensure compliance with reporting requirements for Sentinel Events and Serious Incidents.
    • Participate in quality and safety investigations and root cause analyses.
    • Take appropriate action to ensure patient safety as a result of any investigation.
      • Other duties and responsibilities as assigned.

    Qualifications:

    • Current RN state licensure required.
    • Completion of an Associate’s, Bachelor’s, or Master’s degree program in Nursing. BSN strongly preferred.
    • One (1) to Two (2) years of RN experience in a healthcare setting. Ideal candidates would have at least 2 years of home care, acute inpatient care, or emergency department experience. Preferred experience with procedural skills listed above.
    • Experience with technology including EMR systems and Windows-based computer skills.
    • Can work independently with the patient in their home, be organized and resourceful, with strong communication and collaboration skills.
    • Strong clinical skills with assessments, nursing procedures, planning, implementing, and evaluating care.

    Hours: Per Diem,10-hour shifts.     Flexibility to work rotating weekend and holiday schedule required.

    Hourly Range: $30.00 - $45.00. Individual compensation is based on skill set, experience, qualifications, location, labor markets, and other job-related reasons.

    What We Offer

    • Medical, Dental & Vision
    • 401(K) matching
    • Paid Time Off including 10 paid holidays
    • Short- & Long-Term Disability
    • Life Insurance
    • Wellness Stipend
    • Cellphone/Internet Stipend
    • Paid Parental Leave
    • Opportunities for growth & development
    • And more

    Inbound Health is proud to be an equal opportunity employer. Not only do we embrace diversity but we, at Inbound Health, are committed to building a team that represents a variety of backgrounds, perspectives, and skills to reflect the diverse identities, experiences, and geographies of the patients we serve. We do not discriminate on the basis of race, sex, age, handicap, religion, natural origin or any other basis of protected class and were prohibited by law.
  • 1 Month Ago
Apply this Job
I
Logistics Support
  • Inbound Health
  • Madison, WI FULL_TIME
  • At Inbound Health, we provide an enablement platform with full-stack capabilities and proprietary technology and analytics tools customized for hospital and skilled nursing at home. Our flexible partn...
  • 1 Month Ago
Apply this Job
S
Contact Center Lender
  • Summit Credit Union
  • Cottage Grove, WI FULL_TIME
  • DescriptionSummit Credit Union is seeking a member focused professional to join our contact center as an Contact Center Lender! If you enjoy strengthening people's financial stability and helping memb...
  • 2 Days Ago
Apply this Job
S
Contact Center Lender
  • Summit Logo
  • Cottage Grove, WI FULL_TIME
  • Summit Credit Union is seeking a member focused professional to join our contact center as an Contact Center Lender! If you enjoy strengthening people's financial stability and helping members reach t...
  • 2 Days Ago
Apply this Job
T
Sales Representative
  • TruGreen - Sales Representative - Madison, WI
  • North Freedom, WI FULL_TIME
  • TruGreen is Hiring Territory Sales RepresentativesImmediate Openings in Madison, WI At TruGreen, we are committed to our customers, our teams, our values, and the science of lawn care. A career with T...
  • 28 Days Ago
Apply this Job
T
Sales Representative
  • TruGreen - Sales Representative - Madison, WI
  • De Forest, WI FULL_TIME
  • TruGreen is Hiring Territory Sales RepresentativesImmediate Openings in Madison, WI At TruGreen, we are committed to our customers, our teams, our values, and the science of lawn care. A career with T...
  • 29 Days Ago
Apply this Job
View All Contact Center Representative - Inbound Jobs
Salary Company Skills How To Become Job Openings
Filters

Clear All
Filter Jobs By Location
  • Filter Jobs by companies
  • More
Salary Company Skills How To Become Job Openings

0 Contact Center Representative - Inbound jobs found in Madison, WI area

S
Guest Service Associate - Madison, WI
  • Spare Time Entertainment
  • Madison, WI
  • Job Responsibilities Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.) Greet guests, deter...
  • 4/23/2024 12:00:00 AM
Apply this job
F
High Net Worth Service Associate - Greater Milwaukee, WI Area
  • Fidelity TalentSource LLC
  • Madison, WI
  • Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile ...
  • 4/22/2024 12:00:00 AM
Apply this job
G
Technology Analyst
  • Great Wolf Lodge
  • Madison, WI
  • Job Summary: The Technology Analyst is responsible for assessing and analyzing technology systems and processes to ensur...
  • 4/22/2024 12:00:00 AM
Apply this job
M
Customer Care Representative - WFH WI
  • MTM, Inc.
  • Middleton, WI
  • MTM is looking for Customer Care Representatives to join our team. Location: Remote Wisconsin Hourly Rate: $18.00 What W...
  • 4/21/2024 12:00:00 AM
Apply this job
P
Customer Experience Specialist- Remote
  • Pearson Lanka
  • Madison, WI
  • ease click here: http://www.pearson.com/careers/diversity-and-inclusion.html Pearson ** Pearson Customer Experience Spec...
  • 4/20/2024 12:00:00 AM
Apply this job
A
Commercial Property Field Claim Adjuster (Madison/Milwaukee, WI)
  • American Family Insurance
  • Madison, WI
  • Investigate and maintain commercial property claims, focused on residential structures. Determine liability, secure info...
  • 4/10/2024 12:00:00 AM
Apply this job
G
Technology Analyst
  • Great Wolf Lodge
  • MADISON, WI
  • Job Summary: The Technology Analyst is responsible for assessing and analyzing technology systems and processes to ensur...
  • 4/6/2024 12:00:00 AM
Apply this job
F
High Net Worth Service Associate - Greater Milwaukee, WI Area
  • Fidelity Investments
  • Madison, WI
  • Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile ...
  • 3/25/2024 12:00:00 AM
Apply this job
View All Contact Center Representative - Inbound Jobs

About Madison, Wisconsin

Madison is located in the center of Dane County in south-central Wisconsin, 77 miles (124 km) west of Milwaukee and 122 miles (196 km) northwest of Chicago. The city completely surrounds the smaller Town of Madison, the City of Monona, and the villages of Maple Bluff and Shorewood Hills. Madison shares borders with its largest suburb, Sun Prairie, and three other suburbs, Middleton, McFarland, and Fitchburg. Other suburbs include the city of Verona and the villages of Cottage Grove, DeForest, and Waunakee as well as Mount Horeb, Oregon, Stoughton, and Cross Plains among others. According to th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$32,725 to $42,999
Madison, Wisconsin area prices
were up 1.3% from a year ago
View detail