Contact Center Representative - Inbound jobs in Mesa, AZ
Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Inbound jobs
Contact Center Representative
- OrthoArizona
-
Chandler, AZ
FULL_TIME
-
Contact Center RepresentativeAbout OrthoArizona:At OrthoArizona, our mission is to provide exceptional quality and compassionate musculoskeletal care to our community. Founded in 1994, OrthoArizona has become the premier orthopedic group across the valley. Since that time, we have grown to have over two dozen locations and over 75 orthopedic specialists.Our multi-specialty orthopedic clinics have additional convenient services such as Pain Management, Physical & Hand Therapy, Athletic Performance, X-ray, and MRI, InstantOrtho™ a Walk in Clinic for Urgent Orthopedic Conditions and more! We are looking for employees who want to work for a fast-growing organization with a strong reputation for providing comprehensive high quality musculoskeletal care. We need professionals who share our vision and the commitment to see it through.As a Contact Center Representative with OrthoArizona, you will get to:
- Answer phone in prompt, courteous and helpful manner, screen, and route calls as needed, create phone note in the patient electronic medical record, and/or providing information to patients.
- Schedule appointments correctly and accurately pursuant to provider scheduling protocols.
- Notify patient of appropriate/required arrival time for appointment (based on type of appointment) and of required items to bring to appointment (insurance cards, photo ID, etc.).
- Ensure proper authorization and / or valid referral documentation has been received and review scheduled appointments to include appointment date, time, location, and provider.
- Register patients and confirm patient demographics.
- Interact with patients, family members, visitors, and members of the health care team; direct patient questions and/or complaints to appropriate department; keep patients informed.
- Schedule patients for all office visits or in office procedures.
- All other duties as assigned.
Qualifications:- Excellent customer / patient service.
- Knowledge of medical terminology.
- Working knowledge of computer programs.
- Excellent written and verbal communication skills.
- Understand/Perform training on practice management software.
- Continue to expand knowledge of practice management software as updates occur.
- Follow all Standard Operating Procedures.
- High School diploma or GED.
Preferred Qualifications:- Prefer one-year medical office experience.
- Bilingual is a plus.
- Basic phone handling skills.
- Contact Center experience.
- Basic knowledge of insurance plans and the specialty referral process.
Full Time Benefits:- Robust paid time off package including, sick time, holidays, & paid time off!
- Medical - including a plan with 100% employer coverage- a $585 monthly value.
- Health Savings account company contributions.
- Dental & Vision insurance.
- Company paid life insurance policy the option to purchase additional benefits to protect you from what life throws at you.
- 401(k) with a company contribution profit sharing!
- Pet insurance.
- ID Theft protection & Legal assistance.
- 1 Month Ago
Contact Center Representative
- TEKsystems
-
Tempe, AZ
FULL_TIME
- *TEKsystems in partnership with One Medical* Opportunity Details: Duties: Duties including but not limited to insurance help, appointment scheduling, billing inquiries, refill authorization, and appoi...
- 13 Days Ago
Healthcare Contact Center Representative
- TEKsystems
-
Tempe, AZ
FULL_TIME
- Description:Managing phone and message inquiries from our patients and those involved in their care as they navigate a complex healthcare system including but not limited to needs tied to insurance, b...
- 2 Months Ago
Inbound Call Center Representative (Part-Time)
- Americor
-
Scottsdale, AZ
PART_TIME
- Explore a flexible employment opportunity with us! We're hiring Part-Time Inbound Call Center Representatives to join our team at our new Scottsdale location. Enjoy competitive hourly pay, flexible ho...
- 10 Days Ago
Inbound Call Center Representative- Bilingual (Part-Time)
- Americor
-
Scottsdale, AZ
PART_TIME
- Explore a flexible employment opportunity with us! We're hiring Part-Time Bilingual Inbound Call Center Representatives to join our team at our new Scottsdale location. Enjoy competitive hourly pay, f...
- 10 Days Ago
Contact Center Planning Analyst
- Wells Fargo
-
TEMPE, AZ
FULL_TIME
- About this role:Wells Fargo is seeking a Contact Center Planning Analyst as part of Merchant Services. The Contact Center Planning Analyst will develop, manage, and forecast accurate interval, daily, ...
- Just Posted
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0 Contact Center Representative - Inbound jobs found in Mesa, AZ area
Customer Service Specialist
- Russell Tobin
-
Tempe, AZ
- Russell Tobin and Associates/Pride Global is currently seeking Customer Service Specialists to work for our client's tea...
- 4/23/2024 12:00:00 AM
Associate, Customer Care
- karier.co
-
Phoenix, AZ
- **Associate, Customer Care** Clean Power Alliance of Southern California - Los Angeles, CA 90017 $75,540 - $101,140 a ye...
- 4/23/2024 12:00:00 AM
Customer Contact Analyst / Workforce Manager
- Stellantis Financial Services Us
-
Phoenix, AZ
- Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a m...
- 4/22/2024 12:00:00 AM
Customer Service Quality Specialist
- Jacuzzi Group
-
Litchfield Park, AZ
- Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group the premier manufacturer of functio...
- 4/22/2024 12:00:00 AM
Assistant Director, Retail Analytics
- DriveTime
-
Tempe, AZ
- **Assistant Director, Retail Analytics** **Job Description** Headquartered in Tempe, AZ & Dallas, TX, DriveTime is the l...
- 4/22/2024 12:00:00 AM
Client Service Representative
- Charles Schwab
-
Mesa, AZ
- Position Type: Regular Your opportunity At Schwab, youre empowered to make an impact on your career. Here, innovative th...
- 4/22/2024 12:00:00 AM
Customer Service Quality Specialist
- Jacuzzi Group
-
Litchfield Park, AZ
- Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of funct...
- 4/21/2024 12:00:00 AM
Customer Service Representative -$18/hr
- Russell Tobin
-
Tempe, AZ
- Job Description Job Description Russell Tobin + Associates is currently seeking an experienced Customer Service Associat...
- 4/20/2024 12:00:00 AM
About Mesa, Arizona
Mesa (/ˈmeɪsə/ MAY-sə) is a city in Maricopa County, in the U.S. state of Arizona. It is a suburb located about 20 miles (32 km) east of Phoenix in the East Valley section of the Phoenix Metropolitan Area. It is bordered by Tempe on the west, the Salt River Pima-Maricopa Indian Community on the north, Chandler and Gilbert on the south along with Queen Creek, and Apache Junction on the east.
Mesa is the largest suburban city by population in the United States, the third-largest city in Arizona after Phoenix and Tucson, and the 36th-largest city overall in the US. The city is home to 496,401 pe...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$32,825 to $43,130
Mesa, Arizona area prices
were up 2.2% from a year ago
were up 2.2% from a year ago