Contact Center Representative - Inbound jobs in Metairie, LA
Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Inbound jobs
Xfinity Inbound Sales and Services Representative
- Comcast
-
Orleans, LA
FULL_TIME
-
Comcast is currently hiring for remote Inbound Sales and Services Representative and we want you to join our team today! We offer benefits to employees on their first day of employment. Training and development starts with a competitive base salary and transitions into a base hourly rate plus COMMISSION. This is a fully remote position but must live within the Central footprint to apply due to occasional in-person trainings, team buildings and onsite meetings. Our top performers make $90,000 annually! The ideal candidate is someone looking for a long-term career and is eager to be a part of our growing team!
So, what is this great job? Your main responsibility will be selling Comcast products and services that are both current and emerging. You will approach sales as a way of helping our customers receive the best value for their money. You should be service-oriented individuals, able to communicate effectively and display a professional and positive demeanor. You will relate well to the customer, think and exercise sound judgment, and act responsibly in the customer’s and the company’s interest.
GREAT PERKS AND BENEFITS:- Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision
- 401k available after 90 days
- Paid training
- Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.)
- Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
- Tuition Reimbursement (where applicable)
- Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)
CORE RESPONSIBILITIES:- Ability to create value around all of our products and services and tailor a package to fit our customer's needs.
- Win as a team-Relationship management skills and openness to feedback.
- Maintain a courteous and friendly attitude when interacting with customers in a constant changing environment.
- Build a positive work relationship with customers to enhance the image and public perception of a company.
- Present, promote and sell products/services using solid arguments to existing and prospective customers.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Strive to exceed overall performance goals of the organization.
- The sales representatives usually sit at workstation for a long duration using a computer and headset to interact with customers, in a call center environment.
- Ability to execute successfully on an expected call flow on every interaction.
- Interacts with customers via telephone or email to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.
- Elicits and records customer information and inquiries using a computerized system.
- Stays up-to-date with current and emerging communications and entertainment technologies for both the Company and its competition.
- Recognizes, conveys, promotes, and sells products and service value. Articulates our competitive advantage. Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
- Demonstrates closing techniques consistently, repeatedly, and in a timely manner.
- Demonstrates the ability to establish and maintain effective relationships with customers delivering the Comcast Quality Experience (CQE). Acts as an Ambassador for Comcast by building rapport with the customer, supporting, reassuring, and educating the customer throughout the call.
- Promotes and recommends Comcast products and services based on a logical relationship to the customer's needs and interests. Enters and confirms sales when appropriate.
- Supports Other lines of business as call volume dictates.
- Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a quality customer experience.
- Achieves overall performance goals of the organization.
- Attends training as required.
- Regular, consistent and punctual attendance.
- Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
JOB QUALIFICATION:- A high school diploma or equivalent is required
- Some sales experience required
- This is a remote position but must live within a 90 minute commute to apply due to occasional in-person trainings, team buildings and onsite meetings
- Demonstrates the ability to work independently with little or no supervision
- In a virtual environment, Comcast requires a minimum 100mbs speed which is capable of being hard wired into the provided equipment, either through a direct wall input or your router
- Must have “home office” space in your home with the following requirements:
- Home Office Requirements:
- Have a quiet work area in a location that provides privacy from other people, activities and noise
- Have a steady work surface
- Have a comfortable chair
- Adequate lighting
- Fast and reliable internet service. If you live within the Comcast footprint, this is largely covered as part of your employee benefits.
- Home Office Requirements:
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Comcast in an EOE/Veterans/Disabled/LGBT employer
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
#ComCOECen - 21 Days Ago
Inbound Sales Representative - $15.00/hr + Commission (Remote Louisiana)
- Extra Space Management, Inc
-
Covington, LA
FULL_TIME
- At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded compa...
- 1 Month Ago
Call center representative
- Stout
-
Mandeville, LA
FULL_TIME
- Review data reports and communication tools to aid in the response to customer questions or concerns; Record written summary of transpired communications into a customer service software; Respond effi...
- Just Posted
Call center representative
- Lap of Love
-
Covington, LA
FULL_TIME
- Customer Service / Remote - Anywhere in U.S. / Up to $17 per hour / Medical, Dental & Vision / 401k with company match / PTO - As a Call Center Rep you'll : Provide customer service by engaging in pos...
- Just Posted
Travel Financial Center Representative
- Fidelity Bank LA
-
Orleans, LA
FULL_TIME
- Department: Lakeview Branch Location: New Orleans, LA This position is located in New Orleans, LA, 70124. Fidelity Bank is looking for competitive, self reliant, energetic individuals that are driven ...
- Just Posted
Call Center Representative
- Channel Partners Group
-
Orleans, LA
OTHER
- We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complain...
- 13 Days Ago
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0 Contact Center Representative - Inbound jobs found in Metairie, LA area
Patient Access Representative
- LA HEALTH SOLUTIONS LLC
-
Metairie, LA
- LA Health Solutions is anintegrated medical facility focused on providing the community withmultispecialty care with cli...
- 4/24/2024 12:00:00 AM
Sr Patient Access Rep Westbank Fulltime Clinic Registration Hours verify between 6:45am- 6 pm Rotating Weekends and Holidays
- Ochsner Health
-
New Orleans, LA
- We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve,...
- 4/23/2024 12:00:00 AM
Bilingual Collections Agent
- PosiGen
-
New Orleans, LA
- Join the Solar For All Revolution! At PosiGen, we are making a difference in our communities and our world with solar po...
- 4/23/2024 12:00:00 AM
Patient Access Representative - West Jefferson Medical Center Emergency Department
- LCMC Health
-
New Orleans, LA
- Your job is more than a job Your Everyday Provides Assistance to Patients: - Greets patients, guests and family members ...
- 4/22/2024 12:00:00 AM
Member Services Representative
- Planet Fitness Inc.
-
Chalmette, LA
- THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean an...
- 4/22/2024 12:00:00 AM
Assistant Service Manager - Kenner, LA
- Goodyear
-
Kenner, LA
- ** Assistant Service Manager - Kenner, LA** Date: Jan 19, 2022 Location: Kenner, LA, US, 70062-5428 Company: Goodyear Jo...
- 4/21/2024 12:00:00 AM
Parts Advisor
- Motos America
-
New Orleans, LA
- Provide superior customer service to both internal (sales and service department) and external customers. Greet customer...
- 4/21/2024 12:00:00 AM
Customer Service Representative (part-time)
- The Lighthouse for The Blind in New Orleans
-
New Orleans, LA
- Job Type Part-time Description Summary: The Customer Service Representative (CSR) reports to the Director of Business De...
- 4/20/2024 12:00:00 AM
About Metairie, Louisiana
Metairie (/ˈmɛtəri/ MET-ər-ee; French: Métairie [metɛʁi]) is a census-designated place (CDP) in Jefferson Parish, Louisiana, United States, and is part of the New Orleans metropolitan area. With a population at the 2010 census of 138,481, Metairie is the largest community in Jefferson Parish and the fifth-largest CDP in the United States. It is an unincorporated area that would be Louisiana's fourth-largest city if it were incorporated. The zip codes that serve the community are 70001–70006.
Metairie is located in eastern Jefferson Parish and is bordered by New Orleans to the east, Kenner to t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$32,060 to $42,126
Metairie, Louisiana area prices
were up 1.2% from a year ago
were up 1.2% from a year ago