Contact Center Representative - Inbound jobs in Miami, FL

• Answers calls and greets members appropriately according to MCC monitoring and coaching standards, provides general information regarding Credit Union products and services, handles a high volume of calls.

• Identifies problems and/or provides member support; addresses member concerns and works with the member to resolve.

• Assists members with existing loan questions.

• Coordinates resolutions with Lending for payment options and research.

• Refer Debit & Credit/ATM issues including fraud to Card Services/Disputes & Loss Prevention departments. Handles debit card/ATM issues, including fraud, blocking/unblocking and replacing, releasing debit card holds, and increasing limits on debit cards after hours.

• Refers loan applications to the ELC.

• Cross Service credit union products and participates in campaign referrals.

• Processes lost/stolen drafts, check orders, statement/check copies, stop payments, account warnings and Red Flag issues.

• Assists members with inquiries concerning ACH, Bank by Phone, Online Banking, Bill Pay, eStatements, & eAlerts.

• Makes phone transfers, provides balances and address changes over the phone.

• Update correspondence dates for dormant accounts.

• Back-up to the Switchboard Operator.

• Performs other duties as assigned by management.