Contact Center Representative - Inbound jobs in Mobile, AL

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Xfinity Inbound Sales and Services Representative
  • Comcast
  • Mobile, AL FULL_TIME
  • Comcast is currently hiring for remote Inbound Sales and Services Representative and we want you to join our team today! We offer benefits to employees on their first day of employment.  Training and development starts with a competitive base salary and transitions into a base hourly rate plus COMMISSION.  This is a fully remote position but must live within the Central footprint to apply due to occasional in-person trainings, team buildings and onsite meetings.  Our top performers make $90,000 annually! The ideal candidate is someone looking for a long-term career and is eager to be a part of our growing team! 

    So, what is this great job?  Your main responsibility will be selling Comcast products and services that are both current and emerging. You will approach sales as a way of helping our customers receive the best value for their money. You should be service-oriented individuals, able to communicate effectively and display a professional and positive demeanor. You will relate well to the customer, think and exercise sound judgment, and act responsibly in the customer’s and the company’s interest.

    GREAT PERKS AND BENEFITS:
    • Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision
    • 401k available after 90 days
    • Paid training
    • Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.)
    • Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
    • Tuition Reimbursement (where applicable)
    • Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS) 
    CORE RESPONSIBILITIES:
    • Ability to create value around all of our products and services and tailor a package to fit our customer's needs.
    • Win as a team-Relationship management skills and openness to feedback.
    • Maintain a courteous and friendly attitude when interacting with customers in a constant changing environment.
    • Build a positive work relationship with customers to enhance the image and public perception of a company.
    • Present, promote and sell products/services using solid arguments to existing and prospective customers.
    • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
    • Strive to exceed overall performance goals of the organization.
    • The sales representatives usually sit at workstation for a long duration using a computer and headset to interact with customers, in a call center environment.
    • Ability to execute successfully on an expected call flow on every interaction.
    • Interacts with customers via telephone or email to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.
    • Elicits and records customer information and inquiries using a computerized system.
    • Stays up-to-date with current and emerging communications and entertainment technologies for both the Company and its competition.
    • Recognizes, conveys, promotes, and sells products and service value. Articulates our competitive advantage. Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
    • Demonstrates closing techniques consistently, repeatedly, and in a timely manner.
    • Demonstrates the ability to establish and maintain effective relationships with customers delivering the Comcast Quality Experience (CQE). Acts as an Ambassador for Comcast by building rapport with the customer, supporting, reassuring, and educating the customer throughout the call.
    • Promotes and recommends Comcast products and services based on a logical relationship to the customer's needs and interests. Enters and confirms sales when appropriate.
    • Supports Other lines of business as call volume dictates.
    • Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a quality customer experience.
    • Achieves overall performance goals of the organization.
    • Attends training as required.
    • Regular, consistent and punctual attendance.
    • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
    • Other duties and responsibilities as assigned.
     
    JOB QUALIFICATION:
    • A high school diploma or equivalent is required
    • 2-3 years of sales experience
    • Steady work history
    • This is a remote position but must live within a 90 minute commute to apply due to occasional in-person trainings, team buildings and onsite meetings
    • Demonstrates the ability to work independently with little or no supervision
    • In a virtual environment, Comcast requires a minimum 100mbs speed which is capable of being hard wired into the provided equipment, either through a direct wall input or your router
    • Must have “home office” space in your home with the following requirements: 
      • Home Office Requirements:
        • Have a quiet work area in a location that provides privacy from other people, activities and noise
        • Have a steady work surface
        • Have a comfortable chair
        • Adequate lighting
        • Fast and reliable internet service. If you live within the Comcast footprint, this is largely covered as part of your employee benefits.

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

    Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

    Comcast in an EOE/Veterans/Disabled/LGBT employer

    Disclaimer:  This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.



    #ComCOECen
  • 1 Month Ago

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Call Center Representative
  • New Horizons Credit Union
  • Mobile, AL FULL_TIME
  • ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Respond to and assist members via telephone calls, letters, messages, and emails including but not limited to: Provide account balances. Tr...
  • Just Posted

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Service sales representative
  • Fausak Tire Center
  • Mobile, AL FULL_TIME
  • Benefits / Perks Career path & Advancement Opportunities Competitive Compensation Paid time off Paid holidays Performance Based bonuses Paid training Company discounts Job Summary We are looking for a...
  • 24 Days Ago

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Remote hours account
  • 24/7 Coastal Contact
  • Orange, AL FULL_TIME
  • We take pride in specializing in the Home Care industry and providing each of our customers with responsive, competent, and excellent service. We have refined methods to prepare our new Account Associ...
  • 20 Days Ago

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Associate account remote
  • 24/7 Coastal Contact
  • Orange, AL FULL_TIME
  • Wetake pride in specializing in the HomeCare industry and providing each of ourcustomers with responsive competent and excellentservice. Wehave refined methods to prepare our new Account Associates. W...
  • 21 Days Ago

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Patient Access Representative- Patient Access Department
  • Springhill Medical Center
  • Mobile, AL FULL_TIME
  • Overview Come join our team of professionals that are committed to delivering the best patient care! If you would like to be part of a growing family-focused on supporting clinical excellence, teamwor...
  • 24 Days Ago

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0 Contact Center Representative - Inbound jobs found in Mobile, AL area

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Business Manager
  • ALTEN Technology USA
  • Mobile, AL
  • We’re ALTEN Technology USA, an engineering company that provides solutions for engineering, technology, and product deve...
  • 3/27/2024 12:00:00 AM

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Front Desk CSR
  • Planet Fitness
  • Foley, AL
  • Work at the front desk and around the gym. Duties include answering the telephone, handling info calls, providing gym to...
  • 3/27/2024 12:00:00 AM

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Fire Service Technician V
  • Johnson Controls International
  • Mobile, AL
  • What you will do: Receive service calls from Service Resource Center, including a brief description of equipment/system ...
  • 3/26/2024 12:00:00 AM

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Onsite Customer Service Representative, EXCITING WAGE- Local Saraland, AL Area
  • Alorica Inc.
  • Saraland, AL
  • * > * Onsite Customer Service Representative, EXCITING WAGEJob in Local Saraland, AL Area **Onsite Customer Service Repr...
  • 3/25/2024 12:00:00 AM

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Work at Home Customer Service Representative- Saraland, Al
  • Alorica Inc.
  • Saraland, AL
  • * > * Work at Home Customer Service RepresentativeJob in Saraland, Al **Work at Home Customer Service Representative- Sa...
  • 3/24/2024 12:00:00 AM

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Work at Home Customer Service Representative- Saraland, Al
  • Goodwill San Antonio
  • Saraland, AL
  • Job Description Work at Home Customer Service Representative- Saraland, Al - 179816 **Description** **GET TO KNOW ALORIC...
  • 3/24/2024 12:00:00 AM

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Outside Sales Representative
  • Thryv
  • Mobile, AL
  • A Bit About Us: This is a very exciting time for Thryv as we are making waves in becoming an international leading SaaS ...
  • 3/24/2024 12:00:00 AM

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Pricing Specialist
  • Outokumpu
  • Mobile, AL
  • As a global leader in Stainless Steel, we're seeking a dynamic Specialist Pricing Office and be part of our Pricing team...
  • 3/24/2024 12:00:00 AM

Mobile (/moʊˈbiːl/ moh-BEEL; French pronunciation: ​[mɔ.bil]) is the county seat of Mobile County, Alabama, United States. The population within the city limits was 195,111 as of the 2010 United States Census, making it the third most populous city in Alabama, the most populous in Mobile County, and the largest municipality on the Gulf Coast between New Orleans, Louisiana, and St. Petersburg, Florida. Alabama's only saltwater port, Mobile is located on the Mobile River at the head of the Mobile Bay and the north-central Gulf Coast. The Port of Mobile has always played a key role in the economi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$30,661 to $40,284
Mobile, Alabama area prices
were up 1.3% from a year ago