Contact Center Representative - Inbound jobs in Pasadena, TX

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Representative
  • Energy Capital Credit Union
  • Houston, TX FULL_TIME
  • To assist members and potential members with their financial needs primarily through telephone requests using
    Integrity Service and Member Advantage techinques' by: explaining services, responding to problems,
    processing various member transactions, assisting members with lending needs and directing phone calls to the
    appropriate area. Is responsible for maintaining compliance with all required regulations and policies,
    especially with all Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies, procedures, and regulations.


    Essential Functions & Responsibilities: 


    • Assists members and potential members with their telephone requests; answers questions
      about products and services and resolves problems that are within their authority to resolve;
      refers problems that are beyond their authority to their supervisor, along with their
      recommendations. Assists members with loan questions. Maintains member account
      information on computer system. Tracks member interactions in CRM.
    • Identifies cross sell opportunities and cross-sells services to members. Loads loan applications
      to be referred for decision and processing. Documents cross-sales/referrals in CRM pipeline.
      Manages own CRM pipeline regularly.
    • Ensures that appropriate records are maintained and required reports and wires are prepared.


    Desired candidate will 

    • be available to work Saturdays, as scheduled. 
    • Must be able to accurately and efficiently count money and make change. 
    • have a high school diploma or GED
    • have a satisfactory credit history
    • have basic knowledge of Word, Excel and Outlook
    • have good communication skills
    • be willing to provide prompt, accurate, courteous, friendly, timely and professional service to all members and ECCU employees.
    • be willing to maintain a professional appearance, demeanor, and work environment
    • be willing to maintain a dependable record of attendance and timeliness


    Employee Benefits

    • Health Insurance 
    • Dental Insurance
    • Vision Insurance
    • Cafeteria plan
    • Paid Time Off 
    • Monthly performance incentives
    • Retirement plan
    • Company paid LTD, STD, and Life Insurance
    • Professional Development opportunities
    • Wellness Benefit with tax savings
  • Just Posted

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Contact Center Representative
  • C0680 WCA Management Company, LP
  • Houston, TX FULL_TIME
  • The Contact Center Representative (CCR) is responsible for contributing to the overall success of the Contact Center Department. The CCR will assist customers via phone, email, or live chat regarding ...
  • 1 Day Ago

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Contact Center Representative- Scheduler
  • Place USA
  • Bellaire, TX FULL_TIME,CONTRACTOR
  • Job Title: Contact Center Representative -Scheduler (31599874) - 20 Positions Location: Bellaire, TX 77401 Job Type: 03 Months contract Schedule Notes: hours of operation are M-F, 7a-p and Saturdays, ...
  • 11 Days Ago

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Contact center representative
  • Legacy Community Health
  • Houston, TX FULL_TIME
  • Job Description The Call / Contact Center Representative Lead interacts with callers / patients by phone and other means of communication, to schedule appts, provide information, and provide an amazin...
  • 1 Month Ago

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Contact Center Representative (Full-time)
  • FIRST SERVICE CREDIT UNION
  • HOUSTON, TX FULL_TIME
  • Address: 16430 Park Ten Place, Houston, Texas 77084Role: Accommodate member needs via telephone, fax, and email request including loans and account services. Cross sell FSCU services and products.Esse...
  • 23 Days Ago

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Contact Center Representative (Part-time)
  • FIRST SERVICE CREDIT UNION
  • HOUSTON, TX PART_TIME
  • Address: 16430 Park Ten Place, Houston, Texas 77084Role: Accommodate member needs via telephone, fax, and email request including loans and account services. Cross sell FSCU services and products.Esse...
  • 25 Days Ago

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0 Contact Center Representative - Inbound jobs found in Pasadena, TX area

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Client Services Tech I
  • Catholic Health Initiatives
  • Houston, TX
  • **Overview** Baylor St. Lukes Medical Center is an internationally recognized leader in research and clinical excellence...
  • 3/29/2024 12:00:00 AM

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Customer Success Manager
  • Primary Services
  • Houston, TX
  • Are you a seasoned Customer Success Manager with a passion for establishing new call center operations? Ready to take on...
  • 3/28/2024 12:00:00 AM

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Call Center Representative
  • Independence Marketing Group Inc
  • Houston, TX
  • Job Description Job Description Benefits: Company parties Competitive salary Opportunity for advancement Paid time off S...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • PLS Financial Services, Inc.
  • Houston, TX
  • Overview: PLS: People. Location. Service PLSwhich stands for People Location Serviceis a leading retail provider of alte...
  • 3/26/2024 12:00:00 AM

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Call Center Representative
  • Independence Marketing Group Inc
  • Houston, TX
  • Job Description Job Description Location: 15002 Welcome Ln Houston, Tx 77014 Type: Full-Time In-Person Pay Range: $12 - ...
  • 3/25/2024 12:00:00 AM

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Patient Access Rep II
  • Common Spirit
  • Houston, TX
  • Overview Baylor St. Luke's Medical Center is an internationally recognized leader in research and clinical excellence th...
  • 3/25/2024 12:00:00 AM

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Bilingual Customer Service Representative
  • Burnett Specialists Staffing & Recruiting
  • Houston, TX
  • Job Description Bilingual Customer Service Representative A non-profit health care system is actively seeking Bilingual ...
  • 3/25/2024 12:00:00 AM

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High Net Worth Service Associate - Greater Houston, TX Area
  • Fidelity Investments
  • Houston, TX
  • Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile ...
  • 2/28/2024 12:00:00 AM

Pasadena /ˌpæsəˈdiːnə/ is a city in the U.S. state of Texas, within the Houston–The Woodlands–Sugar Land metropolitan area. As of the 2010 U.S. Census, the city's population is 149,043, making it the seventeenth most populous city in the state of Texas, as well as the second-largest city in Harris County. The area was founded in 1893 by John H. Burnett of Galveston, who named the area after Pasadena, California, because of the perceived lush vegetation. The Pasadena Volunteer Fire Department is the largest of all volunteer municipal fire departments in the United States. According to the Unite...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$33,610 to $44,160
Pasadena, Texas area prices
were up 2.3% from a year ago