Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
To assist members and potential members with their financial needs primarily through telephone requests using
Integrity Service and Member Advantage techinques' by: explaining services, responding to problems,
processing various member transactions, assisting members with lending needs and directing phone calls to the
appropriate area. Is responsible for maintaining compliance with all required regulations and policies,
especially with all Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies, procedures, and regulations.
Essential Functions & Responsibilities:
Desired candidate will
Employee Benefits
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0 Contact Center Representative - Inbound jobs found in Pasadena, TX area