Contact Center Representative - Inbound jobs in Peoria, IL

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Workforce Analyst Contact Center
  • OSF HealthCare
  • Peoria, IL FULL_TIME
  • Overview

    Expected pay for this position is $21.30 - $25.05/hour. Actual pay will be determined by experience, skills and internal equity.

     

    POSITION SUMMARY: The Workforce Analyst maintains a multi-channel Workforce Management (WFM) platform within OSF. The Workforce Analyst focuses on planning and optimizing the performance of OSF agents by analyzing pertinent data, historical performance, and trends in order to manage service levels, staff schedules, and schedule changes to achieve maximum efficiency and occupancy. This includes configuration of skills, call and multi-channel routing, historical trends, and anomalies.


    Qualifications

    REQUIRED QUALIFICATIONS:

    • Education: High School/GED
    • Experience: 3 years of experience in scheduling, staffing analysis, or workforce management
    • 2 years of experience in a call center environment
    • Experience using reporting tools
    • Other skills/knowledge: Customer service and communication skills, including patience and flexibility with a variety of user knowledge levels and skill sets.

     

    PREFERRED QUALIFICATIONS:

    • Education: Associate's Degree
    • Other skills/knowledge: Familiarity with OSF services, organizational practice, principles, and mission.

     

    OSF HealthCare is an Equal Opportunity Employer.

  • 28 Days Ago

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Supv Contact Center
  • OSF HealthCare
  • Peoria, IL FULL_TIME
  • OverviewExpected pay for this position is $28.44 - $33.46/hour. Actual pay will be determined by experience, skills and internal equity. POSITION SUMMARY: The Supervisor Contact Center provides direct...
  • Just Posted

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Contact Center Agent II
  • OSF HealthCare
  • Peoria, IL FULL_TIME
  • Overview This is a remote work from home position, must reside in IL. Would need to be able to travel to the office for training and other required, rare occasions. Training for this position is on si...
  • 4 Days Ago

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Contact center agent
  • OSF Healthcare
  • Peoria, IL FULL_TIME
  • Overview This is a remote work from home position, must reside in IL. Would need to be able to travel to the office for training and other required, rare occasions. Training for this position is on si...
  • 3 Days Ago

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Support Center (Service Desk) Manager
  • Contact Government Services, LLC
  • Peoria, IL FULL_TIME
  • Support Center (Service Desk) ManagerEmployment Type: Full Time, Mid-levelDepartment: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-r...
  • 1 Month Ago

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Knowledge Specialist/Content Writer(Contact Center)
  • DSMH LLC
  • Peoria, IL CONTRACTOR
  • Role More specific title would be a Knowledge Specialist. Other titles are Content Writer, Contact Center, Trainer, Teacher provide self help contents monitor data Top Skills Knowledge of Microsoft Wo...
  • 1 Month Ago

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0 Contact Center Representative - Inbound jobs found in Peoria, IL area

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Sr. Director, Software Engineering - Card Modernization
  • Capital One
  • Peoria, IL
  • Center 1 (19052), United States of America, McLean, Virginia Sr. Director, Software Engineering - Card Modernization The...
  • 3/29/2024 12:00:00 AM

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Senior Director of Technical Program Management (Bank Tech)
  • Capital One
  • Peoria, IL
  • Center 1 (19052), United States of America, McLean, Virginia Senior Director of Technical Program Management (Bank Tech)...
  • 3/29/2024 12:00:00 AM

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Travel Nurse RN - Manager - $1,860 per week
  • TRS Healthcare
  • Peoria, IL
  • Care Team Solutions is seeking a travel nurse RN Manager for a travel nursing job in Peoria, Illinois. Job Description &...
  • 3/29/2024 12:00:00 AM

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Pediatric Surgeon
  • OSF Healthcare
  • Peoria, IL
  • Overview POSITION SUMMARY: * The Children's Hospital of Illinois is a Level 1 Pediatric Trauma Center seeking a PRN Pedi...
  • 3/28/2024 12:00:00 AM

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RN- Pain Management Center
  • Carle Health
  • Peoria, IL
  • Position Summary: To provide high quality professional nursing are as a member of the healthcare team to the patient pop...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Vireo Health LLC
  • Bloomington, IL
  • ** Vireo Health Inc.** ** Customer Service Representative** Bloomington, MN 55437 Here at Vireo Health, Inc. (Vireo) our...
  • 3/26/2024 12:00:00 AM

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Retail Guitar Repair Tech - Base Pay + Commissions
  • Guitar Center
  • Peoria, IL
  • ' POSITION OVERVIEW: Guitar Center embodies the world of creativity and music by encouraging staff to find their own ind...
  • 3/26/2024 12:00:00 AM

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Sr. Director, Technical Program Management - Card Modernization
  • Capital One
  • Peoria, IL
  • Center 1 (19052), United States of America, McLean, Virginia Sr. Director, Technical Program Management - Card Moderniza...
  • 3/25/2024 12:00:00 AM

Peoria (/piˈɔːriə/ pee-OR-ee-ə) is the county seat of Peoria County, Illinois, and the largest city on the Illinois River. Established in 1691 by the French explorer Henri de Tonti, Peoria is the oldest European settlement in Illinois, and is named after the Peoria tribe. As of the 2010 census, the city was the seventh-most populated in Illinois (and the third largest outside the Chicago metropolitan area), with a population of 115,007. The Peoria Metropolitan Statistical Area had a population of 373,590 in 2011. Until 2018, Peoria was the global and national headquarters for Caterpillar Inc.,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$32,023 to $42,075
Peoria, Illinois area prices
were up 1.3% from a year ago