Contact Center Representative - Inbound jobs in Pine Bluff, AR

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact center specialist
  • Simmons bank
  • Bluff, AR FULL_TIME
  • It's fun to work in a company where people truly BELIEVE in what they're doing!

    We're committed to bringing passion and customer focus to the business.

    Do you like helping people achieve financial peace of mind? We offer just that in a fast pace, multi-dimensional work environment with the ability to earn additional incentive pay monthly and be promoted after meeting well defined quality, training, and production goals.

    The Customer Contact Center Specialist I passionately performs a full range of customer service via multimedia communication as directed by the management of the Contact Center.

    Essential Duties and Responsibilities

    Receives and processes incoming calls or messages from customers.

    Responds to inquiries and determines the appropriate response or direction, and proactively offering the most convenient solutions or options for the customer.

    Completes various operational processes to support customer requests.

    Processes account balance or transfer requests, stop payment orders, changes of address and other customer requests or authorizations.

    Completes trouble shooting if needed to support a customer inquiry.

    Reviews reports, prepares correspondence, and participates in special department projects as required.

    Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training.

    Performs other duties and responsibilities as assigned.

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

    Ability to read and comprehend complex instructions, short correspondence, and memorandums.

    Ability to read and interpret documents such as procedures manuals, general business correspondence and / or journals, or government regulations.

    Ability to effectively communicate orally or with written word depending on role

    Ability to efficiently navigate a multi system (10) environment to resolve issues customers are experiencing

    Ability to problem solve by thinking critically and asking probing questions.

    Ability to listen effectively and deescalate customer frustrations using empathy

    Education and / or Experience

    HS Diploma / GED

    One year of providing outstanding customer service or sales experience, preferably in a financial setting, is required.

    Specialized Training

    None

    Computer Skills

    Proficient with a PC

    MS Word and Excel

    Certificates, Licenses, Registrations

    None

    Other Qualifications (including physical requirements)

    Must possess excellent telephone skills, including a professional speaking voice.

    Must have good oral and written communication skills.

    Must present as friendly and professional.

    Must maintain punctual and regular attendance.

    Other

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

    Activities, duties and responsibilities may change at any time with or without notice.

    Skills Training :

    Communication, Critical Thinking, Judgment and Decision Making, Sales

    Customer Service, Professional Telephone Skills , Business Writing

    Equal Employment Opportunity Information : Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.

    Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities.

    These programs require positive action in lieu of neutral non-discrimination and merit hiring / performance policies.

    Last updated : 2024-03-22

  • 6 Days Ago

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Customer Contact Center Specialist I
  • Simmons Bank
  • Bluff, AR FULL_TIME
  • It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Do you like helping people achieve financial peace...
  • 2 Days Ago

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Front Office Representative- Physical Therapy Dept.
  • Bradley County Medical Center
  • Warren, AR FULL_TIME
  • Position Summary: Works under immediate supervision and is responsible for performing routine clerical and office duties. This is a SAFETY SENSITIVE position. Position Accountabilities: 1) Enters info...
  • Just Posted

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Representative
  • InsuraTec
  • Bluff, AR FULL_TIME
  • Build and nurture strong client relationships to ensure client satisfaction and retention; Collaborate with the marketing team to implement targeted marketing campaigns; Utilize various channels to ge...
  • 19 Days Ago

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Center supervisor
  • UHaul
  • Bluff, AR FULL_TIME
  • Full description Are you a people person who loves to help others? Then consider becoming U-Haul's newest Assistant General Manager! As Assistant General Manager you will frequently be responsible for...
  • 19 Days Ago

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Assistant center manager
  • U-Haul
  • Bluff, AR FULL_TIME
  • Adhere to all local vehicular regulations while driving; Work around moving parts or machines, fumes or irritant chemicals...Hiring Immediately > Last updated : 2024-03-07
  • 19 Days Ago

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0 Contact Center Representative - Inbound jobs found in Pine Bluff, AR area

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President of Southeast Arkansas College
  • Southeast Arkansas College
  • Pine Bluff, AR
  • The Board of Trustees of Southeast Arkansas College invites nominations and applications for the position of President o...
  • 3/28/2024 12:00:00 AM

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Quality Technical Services Manager
  • Pactiv Evergreen
  • Pine Bluff, AR
  • Overview: Pactiv Evergreen Inc. (NASDAQ: PTVE) is a leading manufacturer and distributor of fresh foodservice and food m...
  • 3/28/2024 12:00:00 AM

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LOCAL OFFICE ADMINISTRATIVE ASSISTANT
  • Arkansas Government Job
  • Sheridan, AR
  • LOCAL OFFICE ADMINISTRATIVE ASSISTANT Date: Mar 21, 2024 Req ID: 38263 Location: Sheridan, AR, US, 72150 Category: AR DE...
  • 3/28/2024 12:00:00 AM

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Senior Relationship Banker
  • Simmons Bank
  • Pine Bluff, AR
  • It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and ...
  • 3/27/2024 12:00:00 AM

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Merchandiser Specialist
  • Premium Retail Services
  • England, AR
  • Description and Requirements As a Premium Merchandiser Specialist, you'll represent hundreds of brands across several re...
  • 3/27/2024 12:00:00 AM

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LOCAL OFFICE ADMINISTRATIVE ASSISTANT
  • Arkansas Government Job
  • Pine Bluff, AR
  • LOCAL OFFICE ADMINISTRATIVE ASSISTANT Date: Feb 29, 2024 Req ID: 19886 Location: PINE BLUFF, AR, US, 71601 Category: AR ...
  • 3/24/2024 12:00:00 AM

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Nurse Assistant (NA) PRN
  • LifePoint Hospitals
  • White Hall, AR
  • Description Jefferson Regional Specialty Hospital is a new state-of-the-art facility scheduled to open in Spring 2024 in...
  • 3/24/2024 12:00:00 AM

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Nurse Assistant (NA) PRN
  • RehabCare
  • White Hall, AR
  • Jefferson Regional Specialty Hospital is a new state-of-the-art facility scheduled to open in Spring 2024 in White Hall,...
  • 3/24/2024 12:00:00 AM

Pine Bluff is the tenth-largest city in the state of Arkansas and the county seat of Jefferson County. It is the principal city of the Pine Bluff Metropolitan Statistical Area and part of the Little Rock-North Little Rock-Pine Bluff Combined Statistical Area. The population of the city was 49,083 in the 2010 Census with 2017 estimates showing a decline to 42,984. The city is situated in the Southeast section of the Arkansas Delta and straddles the Arkansas Timberlands region to its west. Its topography is flat with wide expanses of farmland, consistent with other places in the Delta Lowlands....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$29,673 to $38,986
Pine Bluff, Arkansas area prices
were up 1.2% from a year ago