Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Job Description
Job Description
Call Center Representative Full-time
Sentinel Federal Credit Union is seeking a candidate to join our Call Center. This full-time Call Center Representative position is responsible for handling member service calls regarding the resolution of member questions and problems, closing accounts, processing stop payments, ordering cards, and answering questions regarding share accounts, share drafts, Visa cards, Debit cards, dispute processing, IRA’s, phone payments, payoff, account statements, loans, payments, automatic transfers, and interest rates.
This position is also the backup for ACH and wire processing.
Sentinel Federal Credit Union provides employees with a professional yet comfortable work environment, competitive compensation, benefits, and paid time off.
If you enjoy being challenged and working in a team-oriented environment, we look forward to hearing from you!
Sentinel Federal Credit Union is an equal-opportunity employer.
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