Contact Center Representative - Inbound jobs in Rochester, NY

At Progressive Implantology & Periodontics, our dental specialists offer each patient a customized treatment plan and personal attention in a calming and comforting manner. In addition, our doctors have completed advanced training and are recognized professionals for their achievements in periodontics, implant dentistry, anesthesia and pain control, laser dentistry, and oral conscious sedation.

The Dental Contact Center Representative is responsible for answering/troubleshooting all incoming phone calls for all practices within our organization.

This individual is an expert in time management, organization, multi-tasking as well as possesses a friendly and approachable attitude.

You will collaborate with the treatment coordinator, the clinical team and the management team to ensure that patient care is consistent, accurate and always a number one priority within the practice.

The responsibilities of our Contact Center Representative vary on a day to day basis dependent on the needs of the practice. The most frequent responsibilities include, but are not limited to:

• Triaging patient emergency phone calls with the treatment coordinator to ensure patient care is handled appropriately and efficiently
• Verification of insurance policies
• Obtaining referrals/radiographs/medical clearances etc. from referring offices
• Booking and managing doctor’s schedules
• Various front desk duties such as; checking patients in and out, answering phones, scanning paperwork, scheduling, daily deposits, office maintenance on occasion
• Provide patient with necessary consent forms/post op instructions etc.
• Obtain/scan required documentation from patient
• Route appropriate tasks via Open Dental and PIP daily to designated party
• Follow up on unscheduled/ASAP list to keep doctor schedule full at all times
• Intake all new patients and obtain proper documentation prior to appointment (referrals/xrays/insurance verifications) etc.
• Manage Implant Machine leads

Qualifications

• High school diploma or GED
• MEDICAL and/or DENTAL background required

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Dental Office: 1 year (Required)

Language:

• Bilingual (Preferred)

Work Location: In person