Contact Center Representative - Inbound jobs in Salem, OR

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Representative
  • OnPoint Community Credit Union
  • Happy Valley, OR FULL_TIME
  • Overview

    Not just a Customer Service Representative, but a Contact Center Representative! We (OnPoint Community Credit Union) are a not-for-profit financial institution and are Member owned. That’s right, our Members own us and we are here to serve them with the best customer service out there!

     

    Our Contact Center team sits in our Clackamas Operations Contact Center and are the first line of communication with our Members who call in for a variety of questions, transactions and other financial services and needs. Through an interactive, responsive and consultative approach, Contact Center Representatives are responsible for effectively handling in-bound calls and emails from our Members and are passionate about providing extraordinary Customer Service. They use knowledge of financial products, services, procedures, as well as customer service skills to conduct a variety of account transactions, provide information and support, address and resolve issues/concerns and refer business to callers in a manner exceeding customer service satisfaction.

     

    OnPoint employees are rewarded, acknowledged and appreciated! We take care of our Members and OnPoint takes care of us by offering employees a generous vacation package, incentives, competitive hourly pay, 100% - paid employee medical, dental and vision premiums, Tri-Met / parking passes, 401k matching, tuition reimbursement and more!

    Responsibilities

    Essential Functions:

    • Effectively communicates with members and colleagues on general and complex inquiries and skillfully use customer service skills to find resolutions and answers to inbound calls and emails. Identifies solutions leading to the retention and the building of member relationships while consistently maintaining a high level of customer service.
    • Exceeds customer service standards while maintaining peer average call volume.
    • Answer all inbound calls by welcoming callers in a polite, friendly and professional manner. Continue great customer service throughout the phone call by thanking caller by name, demonstrating interest and willingness to help, projecting energy in tone, being friendly and genuine and ensuring callers’ needs are fulfilled.
    • Effectively handle high inbound call volume while representing Credit Union in a friendly and professional manner while providing exceptional customer service to Members.
    • Answers questions, troubleshoots requests and brings appropriate resolution to account problems.
    • Maintains knowledge of all products, services, and processes offered by the Credit Union to effectively build member relationships and provide superior customer service.
    • Refers financial products and services and meet established referral goals set by Contact Center Manager.
    • Understands the practices of various support departments and the overall impact on customer service and the work flow.
    • Is knowledgeable of and adheres to established policies, procedures and processes and exercises appropriate approval authority.
    • May assist in training new and existing employees, in conjunction with Contact Center management and the Training Department.
    • May perform outbound calling to build member relationships.
    • Perform other duties as assigned.

    Knowledge, Skills & Competencies:

    • Possesses excellent written and oral communication skills. Use language effectively to gather information and facilitate the exchange of thought and ideas. Expresses self clearly and logically.
    • Possesses exceptional analytical skills and use of sound judgement. Is competent at applying logic to solve problems.
    • Is proficient in arithmetic, ten-key and basic computer skills
    • Competently handles a variety of task simultaneously independently.
    • Competently works under pressure, is skilled at calmly diffusing highly charged situations and works with a sense of urgency.
    • Proficient at researching and analyzing information.
    • Possesses strong interpersonal skills. Possesses excellent collaboration skills and uses positive communication techniques in order to effectively resolve conflict
    • Is a quick and thorough learner and competently applies newly learned information.
    • Is quick to adopt and support frequent updates and changes.
    • Must be detail oriented and skilled in data entry.

    Qualifications

    Experience Requirements:

    • High School Diploma or equivalent
    • Preferred one year customer service experience
    • Application of basic computer skills
    • Preferred previous job duties in a CSR / Customer Service Representative titled position
    • Knowledge of financial institutions and bilingual skills a plus
    • Experience in the use of general math, experience with ten-key and basic computer skills
    • Must have Saturday availability

     

    Additional Information: 

    Starting Pay: $21.00 per hour with no previous banking experience!

     

    See what it is like to be a Contact Center Representative at OnPoint: https://onpointcu.wistia.com/medias/wjjgdaj8bx

     

    To authentically live up to our purpose of building strong communities, OnPoint is committed to prioritizing diversity, equity and inclusion in our conversations, relationships, actions, and services. Our DEI strategy will be guided by continuous education, data-driven performance metrics, shared accountability and an emphasis on cultivating meaningful and respectful connections.

     

    Keywords: Inbound call center, call center, contact center, customer relationship manager, customer service rep, customer service representative, call center representative, call center rep, customer service associate, customer service agent, member service representative, CSR, contact center rep, contact center representative, solutions center

     

    OnPoint Community Credit Union is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

    #LI-Remote

     

  • 20 Days Ago

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Contact Center Representative
  • OnPoint Community Credit Union
  • Portland, OR FULL_TIME
  • Overview Not just a Customer Service Representative, but a Contact Center Representative! We (OnPoint Community Credit Union) are a not-for-profit financial institution and are Member owned. That’s ri...
  • 2 Days Ago

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Contact Center Representative - Tech Support
  • OnPoint Community Credit Union
  • Happy Valley, OR FULL_TIME
  • Overview The Technical Operations Member Services Specialist delivers prompt, friendly and professional service to our members by managing incoming digital banking calls and effectively answering ques...
  • 19 Days Ago

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Contact Center Specialist or Officer
  • Marion & Polk Schools Credit Union
  • Salem, OR FULL_TIME
  • DescriptionMaps Credit Union seeks a Contact Center Specialist or Officer to provide exceptional service and information to members regarding Credit Union products or services, member transactions, an...
  • 6 Days Ago

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Home School Contact (Registrar) - Bilingual Spanish - Welcome Center
  • Woodburn Schools
  • Woodburn, OR OTHER
  • POSITION SUMMARY: Under the direction of the building administrator and/or the Director of Language Programs, the Home School Contact shall foster community and home-school relations as the medium thr...
  • 21 Days Ago

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Customer Service Representative/Call Center
  • TalentBridge
  • Salem, OR CONTRACTOR,FULL_TIME
  • Job Title: Customer Service Call Center Representative-EXPLocation: Salem OR 97302Duration: 3-6 Months of contract High Possibility of extension ** Hours of operation of 5AM-7PM seven days a week** Th...
  • 2 Days Ago

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0 Contact Center Representative - Inbound jobs found in Salem, OR area

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Clinic Call Center Representative (Remote within Oregon)
  • The Corvallis Clinic
  • Corvallis, OR
  • Compensation: $15.92 - $20.75 per hour (depending on years of experience) Summary: The Clinic Call Center Representative...
  • 3/28/2024 12:00:00 AM

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Clinic Call Center Representative (Remote within Oregon)
  • Clinical Operations - The Corvallis Clinic Asbury Building
  • Corvallis, OR
  • Compensation: $15.92 - $20.75 per hour (depending on years of experience) Summary: The Clinic Call Center Representative...
  • 3/28/2024 12:00:00 AM

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Executive Director - Assisted Living
  • Prestige Care - West Hills Senior Living
  • Corvallis, OR
  • JOB LOCATED IN CORVALLIS, OR If you are an Executive Director and are looking to grow at a new location, contact Recruit...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative - Apply Today, Start ASAP!
  • karier.co
  • Lake Oswego, OR
  • **Customer Service Representative - Apply Today, Start ASAP!** DialAmerica - Ocala, FL 34474 Job details Salary $10 - $1...
  • 3/28/2024 12:00:00 AM

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Parts Advisor
  • Motos America
  • Portland, OR
  • Provide superior customer service to both internal (sales and service department) and external customers. Greet customer...
  • 3/28/2024 12:00:00 AM

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Service Advisor
  • Sun Auto Tire and Service
  • Beaverton, OR
  • Overview: Quality Auto Service for over 20 years! The expert technicians at Sun Auto have got you covered with preventiv...
  • 3/28/2024 12:00:00 AM

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UT-GA-5104-Customer Service Call Center Representative-EXP
  • Russell Tobin
  • Salem, OR
  • Job Description Job Description PrideNow is seeking a Customer Service/Call Center Representative with a client of ours ...
  • 3/25/2024 12:00:00 AM

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Contact Center Specialist or Officer (not remote)
  • Marion & Polk Schools Credit Union
  • Salem, OR
  • Job Type Full-time Description Maps Credit Union seeks a Contact Center Specialist or Officer to provide exceptional ser...
  • 3/24/2024 12:00:00 AM

Salem /ˈseɪləm/ is the capital of the U.S. state of Oregon, and the county seat of Marion County. It is located in the center of the Willamette Valley alongside the Willamette River, which runs north through the city. The river forms the boundary between Marion and Polk counties, and the city neighborhood of West Salem is in Polk County. Salem was founded in 1842, became the capital of the Oregon Territory in 1851, and was incorporated in 1857. Salem had a population of 169,798 in 2017, making it the second-largest city in the state after Portland. Salem is a little under an hour's driving dis...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$32,746 to $43,023
Salem, Oregon area prices
were up 3.9% from a year ago