Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Job description
Customer Service Agent (Entry Level): (Call Center)
Avg First Year earnings: 45k-65k
Multiple shifts available: 40 hours a week
Summary
The Customer Service agent is responsible for providing exceptional customer service to potential and existing customers/tenants. This position is ever-growing and tasks can change on daily basis. The main function is answering inbound existing and potential tenant/customer calls for our storage facilities and campgrounds. Must be comfortable identifying customers’ needs, knowledgeable about new services, and able to inform of processes.
Responsibilities and Duties
Skills Required
Specific Duties
EEO
Job Type: Full-time
Pay: $18.50 per hour
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Work Location: In person
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0 Contact Center Representative - Inbound jobs found in Schenectady, NY area