Contact Center Representative - Inbound jobs in Scranton, PA

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Call Center Representative
  • Penn East Federal Credit Union
  • Scranton, PA FULL_TIME
  • TITLE: Call Center Representative

    REPORTS TO: Call Center Manager

    PURPOSE: Follow detailed and standardized procedures in operation of the credit union’s call center. Provide information and customer service concerning the credit union and its products and services to credit union members, ensuring the highest quality of member service.

    EXPERIENCE: One year of similar or related experience.

    EDUCATION: One-year teller or equivalent work experience.

    DUTIES AND RESPONSIBILITIES:

    1. Enthusiastically support the credit union’s focus on member sales and service.

    - Actively seeks out sales and cross-sell opportunities and promotes credit union products and services based on member needs.

    - Consistently meet or exceed sales goals to support overall credit union sales and financial goals.

    2. Serve membership by providing service and information in a pleasant, professional, and efficient manner via telephone or correspondence.

    3. Continuously check member service voice mail and reply to these calls accordingly.

    4. Research and solve routine member questions, problems, and complaints concerning credit union accounts.

    5. Verify accounts, order cards, and answer questions regarding share accounts, share drafts, ATM cards, debit cards, credit cards, etc.

    6. Assist members with questions regarding their loans or other credit union products, and/or routing the call to the proper department/resource.

    7. Assist members with remote access.

    8. Process incoming and outgoing wire transfers.

    9. Mail, fax, or e-mail new member applications and/or information to members and prospective members.

    10. Responsible for researching member inquiries to ensure proper follow up and satisfaction.

    11. Treat all credit union members and employees with a positive and cooperative attitude.

    12. Responsible or inquiring and closing accounts on inactive member listing.

    13. May establish Saturday working schedule for the call center.

    14. Represent and promote the credit union at external community and industry events, earning the minimum number of Community Involvement Points (CIP’s) per year.

    15. Cross-train and backup other team members for selected critical job functions.

    16. Other duties as assigned.

    Job Type: Full-time

    Pay: $15.00 - $17.00 per hour

    Expected hours: No more than 40 per week

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Paid time off
    • Parental leave
    • Retirement plan
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Work Location: In person

  • 4 Days Ago

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Call Center Representative
  • Vision Innovation Partners
  • Barre Township, PA FULL_TIME
  • Overview:We are looking for a reliable Call Center Representative to answer a multi-line phone system in a clear, pleasant and professional manner for a multi-specialty ophthalmology practice. Join ou...
  • 10 Days Ago

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Hybrid Call Center Representative
  • TEKsystems
  • Pittston, PA FULL_TIME
  • Description:The Customer Service Representative is responsible for communicating over the phone with insureds, agency personnel, claimants, providers, vendors, and any other callers with questions rel...
  • 1 Month Ago

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Registration Representative
  • Children Service Center
  • Barre, PA FULL_TIME
  • Purpose of this position:This position involves meeting the public and directing them to proper staff members. Assist the Admissions Supervisor and Staff by performing necessary duties to ensure Admis...
  • 14 Days Ago

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Customer Service Representative/Call Center
  • NVP WARRANTY
  • Scranton, PA FULL_TIME
  • Position: Customer Service Representative (Call Center)Reports To: Customer Service SupervisorStatus: Non-ExemptJob SummaryThe Customer Service Representative (Call Center) will provide the Best-In-Cl...
  • 3 Days Ago

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Patient Access Representative - Cancer Center
  • Geisinger
  • Wilkes Barre, PA FULL_TIME
  • Responsible for checking patients in for appointments and accurately verifying demographics.Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the ...
  • 13 Days Ago

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0 Contact Center Representative - Inbound jobs found in Scranton, PA area

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Physician Assistant (PA)
  • Community Health System
  • Scranton, PA
  • Job Description Regional Hospital of Scranton is seeking a Primary Care Advanced Practitioner. Position Highlights: * Em...
  • 3/28/2024 12:00:00 AM

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RN - Registered Nurse Part Time - Advanced Acute Care Cardiac Telemetry Unit
  • Geisinger Health
  • Scranton, PA
  • Location: Geisinger Community Medical Center (GCMC) Shift: Nights (United States of America) Scheduled Weekly Hours: 24 ...
  • 3/28/2024 12:00:00 AM

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Patient Care Technician I - Full Time Days/Evenings - Emergency Department
  • Geisinger Health
  • Scranton, PA
  • Location: Geisinger Community Medical Center (GCMC) Shift: Days (United States of America) Scheduled Weekly Hours: 36 Wo...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative $17 hourly
  • Raymour and Flanigan
  • Scranton, PA
  • Job Description Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We beli...
  • 3/27/2024 12:00:00 AM

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Customer Care Representative $17 hourly
  • Raymour and Flanigan
  • Wilkes Barre, PA
  • Job Description Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We beli...
  • 3/27/2024 12:00:00 AM

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Customer Service Specialist
  • Collabera
  • Moosic, PA
  • Job Description Job Description Note: The position is Onsite. Position Details: Position: Customer Service Representativ...
  • 3/26/2024 12:00:00 AM

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Respiratory Territory Manager (Central Pennsylvania)
  • Olympus Corporation of the Americas
  • Scranton, PA
  • Working Location: Pennsylvania, Scranton; Pennsylvania, Allentown; Pennsylvania, Harrisburg; Pennsylvania, Lancaster; Pe...
  • 3/26/2024 12:00:00 AM

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Acct Stocker - Part Time - Great for those needing flexible schedule!
  • The Empire Company, Inc.
  • Scranton, PA
  • ** Acct Stocker - Part Time - Great for those needing flexible schedule!** **Job Category****:** Field Service **Requisi...
  • 3/25/2024 12:00:00 AM

Scranton is the sixth-largest city in the Commonwealth of Pennsylvania. It is the county seat and largest city of Lackawanna County in Northeastern Pennsylvania's Wyoming Valley and hosts a federal court building for the United States District Court for the Middle District of Pennsylvania. With a population of 77,291, it is the largest city in the Scranton–Wilkes-Barre–Hazleton, PA Metropolitan Statistical Area, which has a population of about 570,000. The city is conventionally divided into 7 districts: North Scranton, Southside, Westside, East Scranton (Hill Section), Central City, Minooka, ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$30,775 to $40,434
Scranton, Pennsylvania area prices
were up 1.5% from a year ago