Contact Center Representative - Inbound jobs in Somerset, NJ

DIGI America Inc. has an immediate opening in our Customer Service department. The customer service representative will support our Customer Service hotline.

Responsibilities and Duties

• Answer incoming calls and entering customer information into our ticket system in order to open up a ticket for service.
• Staying on top of entering changes and adjustment or cancellations
• Make outgoing calls to our service providers to ensure customer service calls are handled in person
• Following up on service calls to ensure customer’s issues have been resolved and closing out calls.
• Handling any paperwork that needs to be processed.
• Helping out with any other work office tasks
• Demonstrate a high level of professionalism, even under stressful situations
• Call Center Customer Service Representative will also be taking part in a cell rotation for after-hours hotline support. This rotation has additional compensation apart from regular pay.
• (More details can be given in person during the interview.)

Qualifications

• Excellent written and verbal communication skills
• Strong interpersonal skills
• Strong computer skills including all Microsoft office products
• Professional appearance and demeanor
• Dependability and punctuality
• Valid driver’s license
• Customer service experience preferred but not required

Benefits

• This is a full-time position, Mondays to Fridays 8 am to 5 pm and we offer full-time benefits, including
• Health insurance
• Paid Holidays
• Paid Vacations
• Profit Sharing Plan
• 401K plan

Benefit Conditions:

• Only full-time employees eligible

This Company Describes Its Culture as:

• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: In person