Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Description
The Customer Contact Center Representative is responsible to help customers with their questions about products and programs for our Personal Lending client. This role is expected to provide high-quality support by phone, email, and other written communications.
Schedule: open availability and you may be assigned to one of the shifts below
Location: In-Office; Bristol, PA
Pay: $14.00 per hour and an additional $0.50 per hour if you are scheduled for Saturday.
Bonus: Additional incentives for exceeding performance targets.
Benefits: Full-Time benefits eligible including Medical, Dental, Vision, Time Off, Wellness Program, Retirement, and more
Responsibilities:
Requirements
Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.
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0 Contact Center Representative - Inbound jobs found in Trenton, NJ area