Contact Center Representative - Inbound jobs in Trenton, NJ

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Representative (Fulltime, in-office)
  • MetaSource
  • Bristol, PA FULL_TIME
  • Description

    The Customer Contact Center Representative is responsible to help customers with their questions about products and programs for our Personal Lending client. This role is expected to provide high-quality support by phone, email, and other written communications.


    Schedule: open availability and you may be assigned to one of the shifts below

    • Monday – Friday 11:00 AM – 8:00 PM EST.
    • Training Date: March 11, 2024

    Location: In-Office; Bristol, PA


    Pay: $14.00 per hour and an additional $0.50 per hour if you are scheduled for Saturday.

    Bonus: Additional incentives for exceeding performance targets.

    Benefits: Full-Time benefits eligible including Medical, Dental, Vision, Time Off, Wellness Program, Retirement, and more


    Responsibilities:

    • Resolves customer concerns, questions, and requests efficiently using their knowledge and understanding of the product or program.
    • Provides the customer with product and service information via phone, email, and or letter.
    • Identifies, researches, and resolves customer issues using computer systems.
    • Maintains current understanding of expectations through training.
    • Partners with the customer service team to meet goals and exceed expectations.

    Requirements

    • At least 18 years of age, at least high school level education, and fluent in English.
    • 6 months of Contact Center experience preferred.
    • Ability to multitask.
    • Ability to type 35 words per minute.
    • Effective communication skills.

    Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.

  • 1 Month Ago

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Contact Center Representative $15 Bilingual (Fulltime, In-Office)
  • MetaSource
  • Bristol, PA FULL_TIME
  • DescriptionThe Customer Service Representative uses phone, email and written communication to help our customers resolve their questions about our products and programs.Schedule: Monday-Friday: 11:00 ...
  • 1 Month Ago

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Contact center
  • NJM Insurance Group
  • Trenton, NJ FULL_TIME
  • External Job Description There's never been a better time to join NJM! With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leadi...
  • 2 Days Ago

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Contact center manager
  • Sierra Solutions Group
  • Princeton, NJ FULL_TIME
  • Job SummaryWe are looking for a Contact Center Services Manager for our Pharmaceutical client in the Princeton area. Primary Responsibilities Management and oversight of an outsourced pharmaceutical C...
  • 23 Days Ago

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Supervisor, Contact Center
  • MetaSource
  • Bristol, PA FULL_TIME
  • DescriptionWhat does a Contact Center Supervisor Do? As the Contact Center Supervisor, your role is pivotal in orchestrating resources and performing key leadership tasks. These tasks include service ...
  • 10 Days Ago

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Commercial Customer Contact Center Rep
  • NJM Insurance
  • Trenton, NJ FULL_TIME
  • IntroductionPersonal, compassionate service is what we’re known for at NJM. We seek the best and brightest to help our customers when they need us most. As part of the NJM team, you'll not only enjoy ...
  • 5 Days Ago

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0 Contact Center Representative - Inbound jobs found in Trenton, NJ area

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Sales Support Representative
  • Essential Telecommunications Provider - Immediate Positions Available!
  • Bala-Cynwyd, PA
  • Job Description Job Description HERE IS YOUR OPPORTUNITY TO A PART OF A N ELITE TEAM AS A SALES SUPPORT REPRESENTATIVE! ...
  • 3/26/2024 12:00:00 AM

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FN Call Center Operator
  • Cooper University Hospital
  • Camden, NJ
  • About Us: At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. ...
  • 3/26/2024 12:00:00 AM

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Remote Support Specialist, Service Tech - Pine Brook, NJ
  • Careerbuilder
  • Trenton, NJ
  • If you are a person with a disability and need assistance applying for a job, please submit a request. Remote Support Sp...
  • 3/26/2024 12:00:00 AM

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Customer Experience Specialist- Remote
  • Pearson Lanka
  • Trenton, NJ
  • ease click here: http://www.pearson.com/careers/diversity-and-inclusion.html Pearson ** Pearson Customer Experience Spec...
  • 3/26/2024 12:00:00 AM

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TELEPHONE OPERATOR
  • Cooper University Health Care
  • Camden, NJ
  • About us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. O...
  • 3/25/2024 12:00:00 AM

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Patient Care Coordinator
  • Optum
  • Morrisville, PA
  • Optum is the premier medical practice in New Jersey serving patients in Hudson, Bergen, Passaic, Essex, Middlesex, Burli...
  • 3/25/2024 12:00:00 AM

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Patient Care Coordinator
  • Optum
  • Trenton, NJ
  • Optum is the premier medical practice in New Jersey serving patients in Hudson, Bergen, Passaic, Essex, Middlesex, Burli...
  • 3/25/2024 12:00:00 AM

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Patient Care Coordinator
  • Optum
  • Chesterfield, NJ
  • Optum is the premier medical practice in New Jersey serving patients in Hudson, Bergen, Passaic, Essex, Middlesex, Burli...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the city had a total area of 8.155 square miles (21.122 km2), including 7.648 square miles (19.809 km2) of land and 0.507 square mile (1.313 km2) of water (6.21%). Several bridges across the Delaware River – the Trenton–Morrisville Toll Bridge, Lower Trenton Bridge and Calhoun Street Bridge – connect Trenton to Morrisville, Pennsylvania, all of which are operated by the Delaware River Joint Toll Bridge Commission. Trenton is located near the exact geographic center of the state, which is 5 miles (8.0 km) located southeast of Trenton. The city is so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$36,162 to $47,512
Trenton, New Jersey area prices
were up 1.5% from a year ago