Contact Center Representative - Inbound jobs in Wichita, KS

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Representative
  • Community Choice Financial Family of Brands
  • Wichita, KS FULL_TIME
  • Who We Are

    Community Choice Financial® Family of BrandsCall Center Support RepresentativeRemote- Nationwide

     

    Community Choice Financial® Family of Brands is looking for a Call Center Support Representative to join our growing Internet Lending Team. Made up of about 200 customer-centered professionals, the Internet Lending Team is equipped to provide outstanding client support through their lifecycle. As a Call Center Support Representative, you will take inbound and make outbound customer calls, listening attentively to identify challenges that our various financial solutions can help resolve. Your biggest win will be securing new business and offering superior service. And since we promote top talent, you can expect ongoing training and development to truly succeed in your career.

    Overview

    This role is work-from-home, and we are currently seeking up to 15 ambitious team members ready to receive best-in-class client support training to propel their career!

    Responsibilities

    Uphold our customer-first culture by providing exceptional client support.

    Guide customers in finding the best financial solutions to meet their needs by staying knowledgeable across our various brands and product offerings.

    Track and document key customer information with accuracy using proprietary systems.

    Handle multiple challenging tasks with ease to meet individual and team performance standards.

    Ability to maintain a full-time work schedule with regular attendance, including weekend hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week. This position is open to hybrid and remote.

     

    Qualifications

    Key Qualifications and Skills

    • High School Diploma or equivalent
    • Must be at least 18 years of age
    • At least six (6) months of customer service experience
    • Willingness and desire to learn from team members in real-time and instantly put constructive feedback into practice
    • Ability to serve customers throughout the customer lifecycle with professionalism and discretion
    • Ability to work with little direct supervision or oversight
    • Consistent and reliable internet connection

    Preferred Qualifications and Skills

    • Call center experience
    • Ability to work and train on-site if local to a corporate office
    • Bilingual (English/Spanish) applicants are highly encouraged to apply

    What We Offer

    Our Benefits Include**:

     

    • This role is eligible for new hires to receive one (1) computer and two (2) monitors
    • A comprehensive new hire training program designed to help set you up for success
    • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
    • Paid on-the-job training & professional development programs
    • Multiple coverage levels for Medical, Dental, & Vision
    • Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more
    • Traditional 401(k) and Roth 401(k) with Company match
    • Options for Flexible Spending Accounts or Health Savings Accounts
    • Basic and AD&D Life Insurance
    • Optional pet insurance
    • Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
    • Paid Time Off (Accrue approximately 6* days in your first year of employment, plus additional days in following years. Eight days in CA, CO, AZ, MI, and OR.)
    • Diverse Culture and Inclusive Environment

    **Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

    Our Compensation

    The pay range for this position is $14.50 to $15.50 per hour or $15.50 to $16 per hour in California.

    Exact compensation may vary based on education, skill, and experience. The (or) compensation range listed represents only the base pay for this position, which is just one of the many elements of the Community Choice Financial ® Family of Brands Total Compensation package.

     

    About Us

     

    The Community Choice Financial ® Family of Brands ("CCF" or the “Company”) is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including Cash 1®, Check Into Cash®, CheckSmart®, Easy Money®, InstaLoan®, Rapid Cash®, and Speedy Cash®, TitleBucks®, and TitleMax®. With more than 1,700 retail storefronts and several online products available in 20 states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

    The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

    Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available. For questions or verification, call 1- 855-TMX-JOBS. 

     

    The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.

     

  • 19 Days Ago

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Contact center representative
  • Mass Markets
  • Wichita, KS FULL_TIME
  • Mass Markets - Full Time Call Center Representative As a Contact Center Representative at Mass Markets, you'll : Handle inbound and outbound contacts in a courteous, timely, and professional manner; C...
  • 17 Days Ago

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Blended Contact Center Agent (Inbound & Outbound)
  • MCI Careers
  • Wichita, KS FULL_TIME
  • LOCATIONWichita, KS JOB TYPEFull-Time & Part-Time PAY TYPESHourly Bonus SALARY$11.00 - $14.00 / hour BENEFITS & PERKSLOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life I...
  • 20 Days Ago

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Blended Contact Center Agent (Inbound & Outbound)
  • MCI Jobs
  • Wichita, KS FULL_TIME
  • POSITION OVERVIEW BLENDED CONTACT CENTER AGENT (INBOUND & OUTBOUND) We are looking for contact center agents to support inbound and outbound customer service and sales projects for a wide variety of c...
  • 21 Days Ago

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Blended Contact Center Agent (Inbound & Outbound)
  • MCI Military Recruitment
  • Wichita, KS FULL_TIME
  • POSITION OVERVIEW BLENDED CONTACT CENTER AGENT (INBOUND & OUTBOUND) We are looking for contact center agents to support inbound and outbound customer service and sales projects for a wide variety of c...
  • 14 Days Ago

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Contact Center Representative | Wichita, KS
  • MCI Jobs
  • Wichita, KS FULL_TIME
  • POSITION OVERVIEW CONTACT CENTER REPRESENTATIVE | WICHITA, KS We are looking for contact center representatives in the Wichita, KS area to support inbound and outbound customer service and sales proje...
  • 19 Days Ago

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0 Contact Center Representative - Inbound jobs found in Wichita, KS area

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Contact Center Representative II (Experienced)
  • MCI Careers
  • Wichita, KS
  • LOCATION: Wichita, KS JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $11.00 - $14.00 / hour BENEFITS ...
  • 3/28/2024 12:00:00 AM

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Contact Center Representative I (Entry-Level)
  • MCI Careers
  • Wichita, KS
  • LOCATION: Wichita, KS JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $11.00 - $14.00 / hour BENEFITS ...
  • 3/28/2024 12:00:00 AM

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Entry-Level Contact Center Representative (Full-Time & Part-Time)
  • MCI Careers
  • Wichita, KS
  • LOCATION: Wichita, KS JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $11.00 - $14.00 / hour BENEFITS ...
  • 3/28/2024 12:00:00 AM

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Call Center Operator - Customer Service
  • Hamilton
  • Wichita, KS
  • >> Call Center Operator - Customer Service Call Center Operator - Customer Service Summary Title:Call Center Operator - ...
  • 3/26/2024 12:00:00 AM

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Call Center Operator - Customer Service
  • Companalyst
  • Wichita, KS
  • * Call Center Operator - Customer Service in Hamilton Telecommunications **Call Center Operator - Customer Service** POS...
  • 3/26/2024 12:00:00 AM

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Insurance Call Center Claims Director
  • MCI Careers
  • Wichita, KS
  • LOCATION: Wichita, KS JOB TYPE: Full-Time PAY TYPES: Salary + Bonus SALARY: Commensurate BENEFITS & PERKS: MANAGEMENT: P...
  • 3/26/2024 12:00:00 AM

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Bilingual Contact Center Representative (Full-Time)
  • MCI Careers
  • Wichita, KS
  • LOCATION: Wichita, KS JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $11.00 - $14.00 / hour BENEFITS & PERKS: LOC...
  • 3/25/2024 12:00:00 AM

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Contact Center Representative | Wichita, KS
  • MCI Careers
  • Wichita, KS
  • LOCATION: Wichita, KS JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $11.00 - $14.00 / hour BENEFITS ...
  • 3/24/2024 12:00:00 AM

Downtown Wichita is at 37°41′20″N 97°20′10″W / 37.68889°N 97.33611°W / 37.68889; -97.33611 (37.688888, −97.336111), at an elevation of 1,299 feet (396 m). Wichita is in south-central Kansas at the junction of Interstate 35 and U.S. Route 54. Part of the Midwestern United States, it is 157 mi (253 km) north of Oklahoma City, 181 mi (291 km) southwest of Kansas City, and 439 mi (707 km) east-southeast of Denver. The city lies on the Arkansas River near the western edge of the Flint Hills in the Wellington-McPherson Lowlands region of the Great Plains. The area's topography is characterized by...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$31,264 to $41,077
Wichita, Kansas area prices
were up 1.3% from a year ago