Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Community Choice Financial® Family of BrandsCall Center Support RepresentativeRemote- Nationwide
Community Choice Financial® Family of Brands is looking for a Call Center Support Representative to join our growing Internet Lending Team. Made up of about 200 customer-centered professionals, the Internet Lending Team is equipped to provide outstanding client support through their lifecycle. As a Call Center Support Representative, you will take inbound and make outbound customer calls, listening attentively to identify challenges that our various financial solutions can help resolve. Your biggest win will be securing new business and offering superior service. And since we promote top talent, you can expect ongoing training and development to truly succeed in your career.
This role is work-from-home, and we are currently seeking up to 15 ambitious team members ready to receive best-in-class client support training to propel their career!
Uphold our customer-first culture by providing exceptional client support.
Guide customers in finding the best financial solutions to meet their needs by staying knowledgeable across our various brands and product offerings.
Track and document key customer information with accuracy using proprietary systems.
Handle multiple challenging tasks with ease to meet individual and team performance standards.
Ability to maintain a full-time work schedule with regular attendance, including weekend hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week. This position is open to hybrid and remote.
Key Qualifications and Skills
Preferred Qualifications and Skills
Our Benefits Include**:
**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
Our Compensation
The pay range for this position is $14.50 to $15.50 per hour or $15.50 to $16 per hour in California.
Exact compensation may vary based on education, skill, and experience. The (or) compensation range listed represents only the base pay for this position, which is just one of the many elements of the Community Choice Financial ® Family of Brands Total Compensation package.
About Us
The Community Choice Financial ® Family of Brands ("CCF" or the “Company”) is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including Cash 1®, Check Into Cash®, CheckSmart®, Easy Money®, InstaLoan®, Rapid Cash®, and Speedy Cash®, TitleBucks®, and TitleMax®. With more than 1,700 retail storefronts and several online products available in 20 states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available. For questions or verification, call 1- 855-TMX-JOBS.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.
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0 Contact Center Representative - Inbound jobs found in Wichita, KS area