Contact Center Representative (Incl. Selling) jobs in Alexandria, VA

Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Representative
  • Golden Key Group
  • Landover, MD FULL_TIME
  • About GKG

    With a passion for excellence, Golden Key Group (GKG) helps clients solve their strategic, organizational, and operational challenges to better meet their mission demands. We have serviced more than 25 Federal departments and agencies and several large commercial companies since our inception in 2002.

     

    Golden Key Group's talented professionals, combined with our strategic partners, bring a depth of commercial and government experience and expertise. We are relentless in delivering the highest levels of services to provide tangible value and create sustainable results for our clients.

     

    Overview

    The Contact Center Representative applies advanced skills and experience in performing end to end Customer Relationship Management functions. This position provides support for HR Services, HR Applications, and HR Transactions that receive inquiries including self-service resources in a tiered manner from Tier 1 to Tier 2. Able to meet requirements for a Public Trust clearance upon hire.

    Responsibilities

    • Provides support to end-users via voice and e-mail.
    • Creates and/or documents ticket in Service Now with actions taken and discussion
    • Accesses and researches documents that provide troubleshooting resolution
    • Supports Tier 1 function and s escalated Tier 1 requests,
    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Acknowledging and resolving customer concerns and complaints.
    • Ability to stay calm when customers are stressed or upset.
    • Communicating with customers through the various channels. (Phone, portal, and email)
    • Learning our services inside and out so that you can answer questions presented.
    • Communicating and coordinating with colleagues as necessary.
    • Ensure customer satisfaction and provide professional customer support.
    • Other duties as assigned.

    Qualifications

    • Able to meet requirements for a Public Trust clearance upon hire
    • One (1) year of call center experience responding to customer inquiries based on Federal HR knowledge
    • Experience in ticket management (e.g. ServiceNow, etc.)
    • Proficiency with Microsoft Office products
    • Advanced troubleshooting and help desk experience (ability to learn and utilize the different HR systems needed to complete an inquiry)
    • Producing and utilizing reports effectively
    • Strong organizational and multitasking skills
    • Ability to meet deadlines
    • Strong communication skills

    Desired Qualifications

    • Bachelor’s degree desired
    • Quality control and process improvement experience
    • Shared Services experience

    Certifications

    None Noted.

     

    **Please note that Golden Key Group, LLC (GKG) will not ask for any personal data during the application and interview phases of your job search with our team.  In addition, we will not text you out of personal and professional courtesy.  Should you get any requests for personal information, consider it a possible spam/phishing attempt.**

     

  • 20 Days Ago

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Contact Center Representative- Floater
  • Interior Federal Credit Union
  • Washington, DC FULL_TIME
  • Major Duties: Provides member services as opening new accounts, transfer funds, wire transfers, order checks, corrections, etc. Cross-sells CU products and services and handles tickets and chats. Resp...
  • 3 Days Ago

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Contact Center Representative
  • Interior Federal Credit Union
  • Reston, VA FULL_TIME
  • Major Duties: Provides member services as opening new accounts, transfer funds, wire transfers, order checks, corrections, etc. Cross-sells CU products and services and handles tickets and chats. Resp...
  • 12 Days Ago

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Contact Center Representative
  • Latitude, Inc.
  • Reston, VA FULL_TIME
  • New Job Opportunity - Contact Center Representative New job opportunity out of Reston, VA. Looking to hire someone who has at least one year of related professional experience (preferably work for a C...
  • 16 Days Ago

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Contact Center Representative / Customer Service Representative
  • Latitude, Inc.
  • Reston, VA FULL_TIME
  • Job Title: Contact Center Representative / Customer Service RepresentativeLocation: Reston, VA Position Overview: As a Contact Center Representative / Customer Service Representative, you will be the ...
  • 16 Days Ago

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MSR Contact Center
  • TOPSIDE FEDERAL CREDIT UNION
  • Fredericksburg, VA OTHER
  • Job Details Job Location: Massaponax - Fredericksburg, VA Position Type: Part Time Education Level: High School Salary Range: Undisclosed Travel Percentage: None Job Shift: Day Job Category: Entry Lev...
  • 20 Days Ago

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0 Contact Center Representative (Incl. Selling) jobs found in Alexandria, VA area

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Contact Center Representative
  • Golden Key Group
  • Hyattsville, MD
  • About GKG: With a passion for excellence, Golden Key Group (GKG) helps clients solve their strategic, organizational, an...
  • 3/29/2024 12:00:00 AM

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Remote Contact Center Representative - Full-time
  • Live! Casino and Hotel Maryland
  • Hanover, MD
  • Overview: Why We Need Your Talents: ? Maryland Live Casino is seeking Remote Contact Center Agents to join our dynamic t...
  • 3/29/2024 12:00:00 AM

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Salesforce Business Analyst
  • Lot Squared Development
  • Washington, DC
  • Salesforce Business Analyst 100% remote Position Type: Full-time Work Hours: 9am to 6pm US EST, Monday to Friday (non-ne...
  • 3/29/2024 12:00:00 AM

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Call Center Operator- Bilingual Korean
  • Mercy Medical Center
  • Glen Burnie, MD
  • Overview: The Bilingual Korean- Call Center Operator is primarily responsible for answering incoming calls to the practi...
  • 3/28/2024 12:00:00 AM

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Local Pharmacy Technician CSR (Hybrid)
  • Level One Personnel
  • Elkridge, MD
  • Job Description Job Description Local Pharmacy Technician CSR (Hybrid) THIS IS NOT A TRAVEL CONTRACT POSITION The Call C...
  • 3/28/2024 12:00:00 AM

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Call Center Representative
  • Growing Benefit Fund
  • Rockville, MD
  • Job Description Job Description Why You Want To Work Here: We are a growing union providing our members with competitive...
  • 3/27/2024 12:00:00 AM

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Communications Operator- PRN- DC
  • Children's National Hospital
  • Washington, DC
  • The Communications Operator will provide communication services throughout the Children's National Health System, utiliz...
  • 3/27/2024 12:00:00 AM

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Customer Service - Customer Service Specialist
  • Navy Mutual
  • Arlington, VA
  • **Customer Service - Customer Service Specialist** Arlington, VA, USA Req #66 Thursday, January 27, 2022 Financially str...
  • 3/25/2024 12:00:00 AM

Alexandria is an independent city in the Commonwealth of Virginia in the United States. As of the 2010 census, the population was 139,966, and in 2016, the population was estimated to be 155,810. Located along the western bank of the Potomac River, Alexandria is approximately 7 miles (11 km) south of downtown Washington, D.C. Like the rest of Northern Virginia, as well as Central Maryland, modern Alexandria has been influenced by its proximity to the U.S. capital. It is largely populated by professionals working in the federal civil service, in the U.S. military, or for one of the many private...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative (Incl. Selling) jobs
$39,161 to $54,911
Alexandria, Virginia area prices
were up 1.3% from a year ago