Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Accounts Management:
*Review past due accounts and communicate in person and via phone with the customers to promote timely payments
*Collect customer payments on a timely basis and meet daily/weekly collection standards
*Follow all policies and procedures and adhere to all standards
*Responsible for Delivery and Setup of product in customers homes
*Proper moving and handling to load/unload truck, or other vehicle, per policy to safely protect coworker and merchandise
*Install and set up merchandise, and instruct customers on proper use of merchandise
*Pick-up merchandise from customer homes as assigned
*Keep vehicles clean and properly maintained as assigned
Sales:
*Greet and assist customers on sales floor
*Prospect for new business by telemarketing and distributing print material
*Refurbish merchandise to like new condition
*Keep showroom, backroom, vehicles, and all other store areas neat, clean and organized
This position is 60% out in field doing deliveries, service calls, account management runs and 40% in store doing sales, refurbishments, account management calls
*Must be able to lift at lest 50 pounds
*Must be able to drive our company vehicles
Job Type: Full-time
Pay: $15.00 - $15.30 per hour
Benefits:
Work setting:
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Work Location: In person
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