Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Victory Automotive Group Inc. has been recognized as one of the Top 25 ranked Privately Held Companies for 2023!
Contact Center Customer Advocate
Victory Automotive Group is family owned and operated, since 1997, Victory Automotive Group has more than fifty dealerships across the United States. We provide outstanding opportunities for all employees, customers, surrounding communities, and each automobile manufacturer that we represent. Our continued commitment is to improve our dealership experience, and services to satisfy our customers’ needs during every interaction. We consistently provide a pleasant, informative, and professional customer experience. We are seeking motivated individuals with a passion for assisting customers. Contact Center interactions will be via phone (inbound and/or outbound calls), email, and/or text message.
Responsibilities
Requirements
Compensation/Benefits
The above statements describe the general nature and level of the work performed by associates assigned to this position. This is not an exhaustive list of all duties and responsibilities. Victory Automotive Group management reserves the right to amend and change responsibilities to meet business and organizational needs as deemed necessary.
Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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