Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
JOB PURPOSE: Provides administrative and technical support to the Team Leader and their associated staff and volunteers, as needed. Coordinates the gathering and dissemination of information regarding strategic planning, key performance measures, policy and contract compliance, and other reporting as requested. Provides exceptional customer service. Serves as backup to other support staff when necessary to assist in managing the unit.
EDUCATION AND EXPERIENCE REQUIRED: High School diploma or GED required and at least one year of increasing responsible experience in administrative or office practices. Knowledge of word processing and computer data entry is required.
DEGREE AND/OR CERTIFICATION REQUIRED (IF APPLICABLE):
DRIVING REQUIRED: No
KNOWLEDGE, SKILLS & ABILITIES:
OTHER REQUIREMENTS OR CONDITIONS (specify):
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0 Contact Center Representative (Incl. Selling) jobs found in Beaumont, TX area