Contact Center Representative (Incl. Selling) jobs in Carson City, NV

Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Member Contact Center Rep 1
  • Nuvision Federal Credit Union
  • Carson, NV FULL_TIME
  • This position is eligible for a sign-on bonus! Contact today to learn more.

    The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to: phones, e-mail, web channels, mail, and facsimile. Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc. This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded. This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.   

    Responsibilities:

    • Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable. Provides basic member service transactions, with quality and accuracy.  
    • Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions. Holds conversations that matter with members either in person or over the phone. 
    • Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members. 
    • Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA. Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust. Recommends other products and services as appropriate from having conversations that matter with members. 
    • Performs a wide variety of account maintenance including but not limited to: changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services. 
    • Identifies and reports any suspicious behavior or suspected fraud activity. 
    • Completes all required training and compliance modules. 
    • Treats all co-workers and members with respect. 
    • Supports and participates in continuous improvement activities. 
    • Represents the Credit Union in a positive and professional manner. 
    • Other related duties as assigned. 
    • Maintains member and other sensitive information with confidentiality. 

    Qualifications:

    • 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals.
    • Basic understanding of financial products and services.
    • Professional verbal skills and etiquette.
    • Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam.
    • Excellent follow up  
    • Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs.
    • Excellent Written skills (Email) – Grammar and Spelling 
    • Member service and organizational skills  
    • Work well with other departments – Team player 
    • Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature.
    • Willingness to make a difference 
    • Personable and professional 
    • Successful completion of all compliance related coursework 

    Education: High School or Equivalent

    Website: nuvisionfederal.com/careers

    Benefits:

    • Medical
    • Dental
    • Vision
    • Life Insurance
    • Flexible Spending Account
    • 401(k) Matching
    • Paid Time Off
    • Training Provided
    • Tuition Reimbursement

    Covid-19 Precaution(s):

    • Remote Interview Process (some positions vary)
    • Social Distancing and Mask Guidelines in place
  • 1 Month Ago

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PUR Selling Specialist
  • Pur Beauty Inc
  • Carson, NV FULL_TIME
  • DescriptionPUR is currently seeking a Selling Specialist.The specialist chosen would be representing PUR in Ulta's locations in the Carson City, NV area. The primary focus would be sales, brand awaren...
  • 2 Days Ago

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Copy and Print Center Associate
  • Office Depot General
  • Carson, NV PART_TIME
  • Overview At Office Depot Inc., the Retail Sales Advisor is a part-time role providing exceptional customer service by performing duties as cashier, provides logistics support, stocking, restocking, do...
  • 21 Days Ago

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Call Center - Bilingual Spanish
  • Progressive Insurance
  • Carson, NV FULL_TIME
  • Join Forbes’ 2023 Best Employer for Diversity! If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center team. You’ll be tak...
  • Just Posted

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Event Center Coordinator
  • North Tahoe Public Utility District
  • Tahoe, CA FULL_TIME
  • Mission : Serve North Lake Tahoe by providing exceptional water, wastewater, and recreational resources. Vision : North Lake Tahoe is a vibrant and healthy community where we optimize our resources fo...
  • 9 Days Ago

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Operations - Profit Center Manager
  • Hajoca Corporation
  • Minden, NV FULL_TIME
  • Do you have a strong work ethic and a high standard of integrity? Are you a natural leader who enjoys coaching and developing a team of enthusiastic professionals? Do you have the drive to run your ow...
  • 12 Days Ago

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0 Contact Center Representative (Incl. Selling) jobs found in Carson City, NV area

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COMMUNICATIONS CALL TAKER
  • Washoe County, NV
  • Reno, NV
  • Salary: $55,265.60 - $71,843.20 Annually Location : Reno, NV Job Type: Full Time Job Number: 60018728 (03/2024) Departme...
  • 3/28/2024 12:00:00 AM

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Licensed Practical Nurse (LPN)
  • Prestige Care, Inc.
  • Carson City, NV
  • What does the Licensed Practical Nurse do?: Ever wanted to work in an environment where you get to know your patients (w...
  • 3/28/2024 12:00:00 AM

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Sunnyside Greeters / Logo
  • T S Restaurants
  • Tahoe City, CA
  • We are looking for skilled GREETERS to join the Sunnyside Resorts team! The starting rate is $16.00/hr plus tips (The co...
  • 3/27/2024 12:00:00 AM

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Bilingual Call Center Representative
  • Ascensus
  • Reno, NV
  • Ascensus is the largest independent retirement and college savings services provider in the United States, helping milli...
  • 3/27/2024 12:00:00 AM

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Field Based Community Health Worker
  • UnitedHealthcare
  • Carson City, NV
  • At UnitedHealthcare, were simplifying the health care experience, creating healthier communities and removing barriers t...
  • 3/27/2024 12:00:00 AM

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Parts Counter Clerk
  • MICHAEL HOHL AUTOMOTIVE
  • Carson City, NV
  • At Michael Hohl Automotive Group, we value our employees and we treat them like family. Each team member can take advant...
  • 3/27/2024 12:00:00 AM

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Senior Premier Relationship Manager (Licensed)- Reno/South Lake Tahoe
  • BMO Financial Group
  • Reno, NV
  • As a Licensed Premier Relationship Manager at BMO Harris Bank, you will: + Enjoy the autonomy to proactively manage and ...
  • 3/26/2024 12:00:00 AM

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LVR Representative II
  • CHEP Inc
  • Carson City, NV
  • CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million palle...
  • 3/24/2024 12:00:00 AM

Carson City is an independent city and capital of the US state of Nevada, named after the mountain man Kit Carson. As of the 2010 census, the population was 55,274. The majority of the town's population lives in Eagle Valley, on the eastern edge of the Carson Range, a branch of the Sierra Nevada, about 30 miles (50 km) south of Reno. The town began as a stopover for California-bound emigrants, but developed into a city with the Comstock Lode, a silver strike in the mountains to the northeast. The city has served as Nevada's capital since statehood in 1864; for much of its history it was a hub ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative (Incl. Selling) jobs
$35,460 to $49,722
Carson City, Nevada area prices
were up 2.5% from a year ago