Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Summary
Our client is seeking a Technical Consultant for their Contact Center, who will work with customers to review contact center operations and formulate plans to improve efficiencies, optimize operations, and enhancing customer experience.
Roles & Responsibilities
Work with customers to review contact center operations and formulate plans to improve efficiencies, optimize operations, and enhancing customer experience. This will include reviews of the following:
Preferred Qualifications
Project Management skills
Minimum Qualifications
Qualified candidates will have a minimum 10 years' experience as a manager or analyst within a large scale, multi-site contact center
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0 Contact Center Representative (Incl. Selling) jobs found in Columbia, SC area