Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Purpose:
The call center scheduling coordinator supports Athena Medical Group Centers by becoming the liaison between our company and its current and potential patients. The role of each call center scheduling coordinator is to handle high volume incoming phone calls while adhering to quality standards, by accepting ownership and effectively solving patients’ issues, complaints, and inquiries, and by keeping customer satisfaction at the core of every decision and behavior. Our goal is to improve the health, happiness, and well-being of each patient, with a commitment to excellence in all that we do.
Primary Responsibilities:
Knowledge, Skills and Abilities Required:
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