Contact Center Representative (Incl. Selling) jobs in Grand Rapids, MI

Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

V
Agent Contact Center
  • Versiti, Inc.
  • Grand Rapids, MI FULL_TIME
  • Overview

    Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

    Position Summary

    This entry-level, contact center role, is responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity for any of our sites as well as other phone-related tasks. This position is accountable for individual metrics as well as meeting monthly team collection goals.

    Responsibilities

    • Adheres to work schedule
    • Meets productivity, quality, and service level goals
    • Provides compelling messaging to donors to influence blood donation
    • Provides blood donation information and convert donor into appropriate donation type based on donor eligibility
    • Answers donor questions, requests and concerns via phone and text
    • Recruits new donors by asking existing donors for family/friend referral (pledge)
    • Educates and motivates donors to schedule their next donation appointment
    • Attends training and implements techniques/tactics taught into workflow
    • Maintains accurate donor information in profile
    • Ensures donor requests are carried out (opt out of calling list, don’t contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion
    • Participates on team projects, as assigned
    • Demonstrates Versiti’s core values daily
    • Executes service recovery techniques in order to address donor concerns/complaints
    • Provides excellent customer service by always doing what is right for the donor
    • Advocates Versiti’s mission in the community
    • Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
    • Understands and performs in accordance with all applicable regulatory and compliance requirements
    • Complies with all standard operating policies and procedures

    Qualifications

    Education

    • High School Diploma required
    • equivalent required

    Experience

    • 1-3 years customer service experience, preferably in a contact center environment required

    Knowledge, Skills and Abilities

    • Excellent verbal and written communication skills required
    • Ability to demonstrate sales techniques and overcome objections required
    • Good attention to detail and accurate data entry skills required
    • Results-oriented / collaborates with management to meet individual goals required
    • Ability to multi-task and proactively communicate progress/obstacles required
    • Ability to perform in a team-oriented environment required
    • Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required
    • Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) – helpful in order to advance to an Agent II role required

    Tools and Technology

    • Personal Computer (desk top, lap top, tablet) required
    • Microsoft Office products required
    • Must learn contact center-specific programs (HemaTerra) required

    Schedule: M-Th 8a-4:30 with alternating Fridays 8-4:30/Sat 9-1 OR no Fridays and every Sat.

  • 4 Days Ago

V
Contact center agent
  • Versiti, Inc.
  • Grand Rapids, MI FULL_TIME
  • Agent Contact Center Job Locations US-MI-Grand Rapids 2024-9692 Category Customer Service and Support Position Type Full Time Overview Versiti is a fusion of donors, scientific curiosity, and precisio...
  • 5 Days Ago

C
Contact Center Specialist (FT)
  • CU* Answers
  • Grand Rapids, MI FULL_TIME
  • POSITION SUMMARY: The Contact Center Specialist has multi-faceted opportunities including, but not limited to, member support when new credit unions join on to our platform, contacting other businesse...
  • 7 Days Ago

C
Contact Center Team Lead
  • CU* Answers
  • Cascade, MI FULL_TIME
  • POSITION SUMMARYThe Member Service Team Lead is responsible for providing day-to-day support for all responsibilities of the Level 1, 2 & 3 Representatives. The Team Lead – Inbound will obtain skills ...
  • 11 Days Ago

U
District Representative/Constituent Caseworker
  • U.S. Representative Hillary Scholten
  • Grand Rapids, MI FULL_TIME
  • Summary: The Office of Congresswoman Hillary Scholten is seeking a highly organized and motivated District Representative/Constituent Caseworker to serve as a link between the Congresswoman’s office a...
  • 10 Days Ago

A
Call Center Representative (Remote)
  • Advantage Solutions
  • Wyoming, MI FULL_TIME
  • Summary Call Center Representative At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Call Center Representative whose primary responsibility is to provide outstanding cu...
  • 19 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Contact Center Representative (Incl. Selling) jobs found in Grand Rapids, MI area

Grand Rapids is the second-largest city in Michigan, and the largest city in West Michigan. It is on the Grand River about 30 miles (48 km) east of Lake Michigan. As of the 2010 census, the city population was 188,040. In 2010, the Grand Rapids metropolitan area had a population of 1,005,648, and the combined statistical area of Grand Rapids-Muskegon-Holland had a population of 1,321,557. Grand Rapids is the county seat of Kent County. A historic furniture-manufacturing center, Grand Rapids is home to five of the world's leading office furniture companies, and is nicknamed Furniture City. Its ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative (Incl. Selling) jobs
$34,116 to $47,838
Grand Rapids, Michigan area prices
were up 1.3% from a year ago