Contact Center Representative (Incl. Selling) jobs in Hopkinsville, KY
Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative (Incl. Selling) jobs
Contact Center Representative
- Jackson Hewitt - 3170
-
Calvert, KY
PART_TIME
-
At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here.
Together we are highly passionate about what we do, and how we can help our clients. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.
What you'll do here:- Inbound/Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued.
- Present a professional, courteous, and confident demeanor via verbal and/or written communications.
- Take ownership in assisting, researching, resolving, or escalating customer issues.
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Diligently and accurately document customer records and cases.
- Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed.
- Make sales or recommendations for products or services that may better suit client needs.
- Utilize software, databases, scripts, and tools appropriately.
- Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion.
Skills you'll bring for success:- 1 - 3 years previous call center experience
- High School Diploma/GED or equivalent related business experience preferred
- Strong written and verbal communication skills
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Patient and empathetic attitude
- Strong time management and organizational skills
- Comfortable working in a fast-paced environment
- Computer literacy, ability to learn new technologies
- Phone skills, including familiarity with complex or multi-line phone systems
- Ability to learn in-depth knowledge of JH’s products and/or services
- 2 Months Ago
Contact center specialist
- Simmons bank
-
Union, TN
FULL_TIME
- It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Do you like helping people achieve financial pea...
- 14 Days Ago
Teller and Contact Center (Part Time) - Russellville
- Service One Credit Union
-
Russellville, KY
PART_TIME
- Position Summary This position is responsible for consistently providing exceptional service to our members in person, by telephone and/or through online communication. Provides members with timely, c...
- 21 Days Ago
Call Center Representative
- Barn Management Group
-
Mayfield, KY
FULL_TIME
- Position DescriptionJob Title: Call Center RepresentativeSupervisor: Call Center SupervisorFLSA Status: Hourly/Non-ExemptWork Schedule: Full Time; Monday-Friday (8am – 5pm)POSITION SUMMARY Reporting d...
- 12 Days Ago
Call Center Customer Service Representative
- Solera
-
Paducah, KY
FULL_TIME
- Customer Service Representative Solera works in partnership with the world’s largest insurance companies to provide claims services using live Agents and digital assistants to help consumers with home...
- 2 Months Ago
Representative
- csi
-
Paducah, KY
FULL_TIME
- Location : Any CSI office. Open to location discussion. JOB SUMMARY The position of Business Development Representative (BDR), reporting to the Managed Services - VP of Sales, is a cross functional ro...
- 13 Days Ago
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0 Contact Center Representative (Incl. Selling) jobs found in Hopkinsville, KY area
Financial Advisor
- Prudential Financial
-
Hopkinsville, KY
- Prudential Advisors is looking for an experienced financial professional in the Cincinnati- Dayton area that is interest...
- 4/18/2024 12:00:00 AM
Vocational Rehabilitation Counselor
- Department of Veterans Affairs
-
Fort Campbell, KY
- Summary Vocational Rehabilitation Counselors (VRCs) provide and coordinate a wide range of rehabilitation, counseling, a...
- 4/18/2024 12:00:00 AM
(MRI) TECHNOLOGIST - (PT/EVENINGS M-F 4P-9P)
- Hiring Now!
-
Clarksville, TN
- Summary Located in Franklin, Tennessee, Williamson Health is one of the South's most exceptional health care systems wit...
- 4/17/2024 12:00:00 AM
Executive Assistant (SUPPORTS CEO & MED STAFF; FT DAYS)
- Hiring Now!
-
Clarksville, TN
- Summary Located in Franklin, Tennessee, Williamson Health is one of the South's most exceptional health care systems wit...
- 4/17/2024 12:00:00 AM
PHARMACY INTERN
- Hiring Now!
-
Clarksville, TN
- Summary Located in Franklin, Tennessee, Williamson Health is one of the South's most exceptional health care systems wit...
- 4/17/2024 12:00:00 AM
Family Nurse Practitioner / Physician Assistant at Ascension Saint Thomas Urgent Care
- Urgent Team Management
-
Clarksville, TN
- Ascension Saint Thomas Urgent Care is looking for dedicated, compassionate, and experienced Nurse Practitioners or Physi...
- 4/16/2024 12:00:00 AM
FT Practice Support Specialist (Work From Home)>
- aptihealth
-
Hopkinsville, KY
- [Call Center / Remote] - Anywhere in U.S. / Competitive pay & benefits - As a Practice Support Specialist you'll: Answer...
- 4/15/2024 12:00:00 AM
Human Resources Assistant (NAF/Developmental) NF-02/03
- Department of Defense
-
Fort Campbell, KY
- Summary C2SC is looking for energetic, motivated people to join their HR Team, positions could be located at any of the ...
- 4/14/2024 12:00:00 AM
About Hopkinsville, Kentucky
Hopkinsville is a home rule-class city in and the county seat of Christian County, Kentucky, United States. The population at the 2010 census was 31,577.
Hopkinsville is located south of the center of Christian County at 36°51′17″N 87°29′20″W / 36.85472°N 87.48889°W / 36.85472; -87.48889 (36.854712, -87.488872). Madisonville is 35 miles (56 km) to the north, Russellville is 35 miles (56 km) to the east, Oak Grove is 15 miles to the south, and Clarksville, Tennessee, is 26 miles (42 km) to the south.
According to the United States Census Bureau, Hopkinsville has a total area of 30.8 square m...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative (Incl. Selling) jobs
$31,743 to $44,509
Hopkinsville, Kentucky area prices
were up 1.2% from a year ago
were up 1.2% from a year ago