Contact Center Representative (Incl. Selling) jobs in Lancaster, PA

Job Opportunity: Call Center Representative

We are currently hiring a Call Center Representative to join our family-owned and locally operated company, serving Lancaster, York, Lebanon, Berks, Dauphin, and Chester Counties since 1904. At our company, we prioritize the well-being of our employees, knowing that this directly impacts the excellent service we provide to our customers.

 If you are an exceptional Customer Service Representative with the ability to listen to customer needs, book service appointments, and make outbound calls, we want you to join our team.

What We Offer:

• Stability: A century-long legacy in the industry.
• Generous benefits package and competitive wages.
• Supportive and experienced managers dedicated to your success.
• Referral program.
• Company events, team-building activities, holiday parties, team breakfasts, and prize contests.
• Paid training.

Benefits of the Call Center Representative:

• Comprehensive medical, dental, vision, and life insurance.
• Short-term and long-term disability coverage.
• Paid time off, including vacation and 6 paid holidays.
• 401k Plan with a company match up to 4%.
• Access to new technology, including iPad and integrated software (Service Titan).
• Competitive pay starts from $18/hour, plus weekly bonus potential.

Responsibilities of the Call Center Representative:

• Listen to customer needs, book service appointments, and place outbound calls to schedule appointments.
• Convert incoming customer calls to booked service appointments while ensuring customer satisfaction.
• Handle calls, texts, and online requests from customers.
• Place outbound calls to current and past customers for additional service appointments.
• Resolve customer complaints quickly and favorably, following the company's plan.
• Answer multiple phone lines, assist customer inquiries, and schedule appointments.
• Maintain and update the customer database with accurate information.
• Communicate with call center, dispatch, and management.
• Participate in a rotating on-call schedule.
• Perform other clerical duties as assigned.

Requirements for the Call Center Representative:

• Customer service experience in Home Services preferred.
• Willingness to work in-office; this is not a remote role.
• Proficient computer skills, good typist, and familiarity with phone systems.
• Ownership mentality, reliability, and a commitment to exceeding expectations.
• Strong communication skills with customers, technicians, and management.
• Ability to handle challenging situations with ease and empathy.
• Excellent multitasking ability in a fast-paced environment.
• Desire to contribute to the team's success.

Join our company, dedicated to providing 5-star service to the Lancaster and South-Central Pennsylvania areas across a full range of home services. We prioritize customer satisfaction and stress-free service, and we welcome candidates of all backgrounds.

We are an equal opportunity employer, and a pre-employment background check is required for consideration.