Contact Center Representative (Incl. Selling) jobs in Pennsylvania

Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

D
Contact center representative
  • Diamond Credit Union
  • Pottstown, PA FULL_TIME
  • Description

    Diamond's culture is made up of a team of driven and passionate employees that care about helping others. When you work at Diamond, you will find that you can have more than just a job here, you can build your career.

    Diamond employees believe in doing more for our members and more for our community, which is what has helped make us one of the Best Places to work in PA for 8 consecutive years .

    See how your career can grow when you start working with Diamond Credit Union.

    Position Summary :

    Member Advocate - Member Contact Center-Call handles member requests and provide exceptional member service. Using product knowledge to recognize cross sell opportunities and refer to appropriate credit union specialists.

    Supervisory Responsibilities :

    No direct reports.

    Essential Functions :

    • Effectively handle incoming calls, making sure all calls are answered within 2 rings, while ensuring established average speed of answer performance and abandon rate standards are met.
    • Assist members with general inquiries, account management, routine account-related requests such as : account reconciliation, evaluation and explanation of products, service fee and overdraft charges, up to and including fee refunds, transfer of funds, stop payment requests, debit cards (i.

    e. : usage, limits and dispute processing), credit card and loan payment processing, account maintenance changes (i.e. : name / address, phone, etc.

    check reorders and interaction with internal support departments and 3rd parties.

    Requirements

    Required Skills / Abilities :

    • Demonstrated dedication to positive, member-focus service.
    • Good interpersonal and communication skills to ensure member related issues are handled in a fair, consistent manner.
    • Good organizational skills and attention to detail.
    • Good technical skills and ability to work with multiple systems.
    • Ability to be available at 7 : 45am M-Sat.
    • Available to work until 5 : 15pm M-W, 7 : 15 Th, 6 : 15pm Fri, and 1 : 15 Sat on a rotational basis.

    Education / Experience :

    • High school diploma or equivalent.
    • Two plus years of customer service experience, preferably within a financial institution.

    Diamond Credit Union is an Equal Opportunity Employer.

    Last updated : 2024-03-22

  • 4 Days Ago

I
HR Contact Center Representative
  • Integrated Resources INC
  • Wayne, PA FULL_TIME
  • Company DescriptionA Few Words About UsIntegrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its repu...
  • 14 Days Ago

M
Contact Center Representative (Fulltime, in-office)
  • MetaSource
  • Bristol, PA FULL_TIME
  • DescriptionThe Customer Contact Center Representative is responsible to help customers with their questions about products and programs for our Personal Lending client. This role is expected to provid...
  • 1 Month Ago

F
Customer Service Representative - Contact Center Professional
  • Focal Point Remodeling
  • Harrisburg, PA FULL_TIME
  • Focal Point Remodeling in Harrisburg, PA is looking to hire a CSR - Contact Center Professionals. Do you like talking to people? Are you comfortable on the phone? Would you like to work for an establi...
  • 19 Days Ago

A
Contact Center Associate / Customer Service Representative
  • Angeion Group LLC
  • Philadelphia, PA FULL_TIME
  • Angeion Group is a Class Action Settlement Administrator that provides fiduciary and administrative services on behalf of the Courts and litigants in class action lawsuits. This includes notifying cla...
  • 2 Days Ago

M
Contact Center Representative $15 Bilingual (Fulltime, In-Office)
  • MetaSource
  • Bristol, PA FULL_TIME
  • DescriptionThe Customer Service Representative uses phone, email and written communication to help our customers resolve their questions about our products and programs.Schedule: Monday-Friday: 11:00 ...
  • 1 Month Ago

M
Contact Center Representative | Savannah, GA
  • MCI Careers
  • Savannah, GA
  • LOCATION: Savannah, GA JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $11.10 - $16.10 / hour APPLICAT...
  • 3/28/2024 12:00:00 AM

M
Contact Center Representative | Dallas, TX
  • MCI Careers
  • Dallas, TX
  • LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $13.10 - $17.10 / hour APPLICATION DETAILS: N...
  • 3/28/2024 12:00:00 AM

W
Contact Center Representative
  • WMA
  • Austin, TX
  • Job Description Job Description Our company is seeking Part-Time Contact Center Representatives. Shift is: Monday to Fri...
  • 3/28/2024 12:00:00 AM

E
Contact Center Representative
  • Educational Federal Credit Union
  • Kendall, FL
  • Job Description Job Description This is an entry skilled level support position in the Member Contact Center (MCC). The ...
  • 3/28/2024 12:00:00 AM

F
Contact Center Representative
  • Flex Personnel
  • Plano, TX
  • Job Description Job Description In Search Of Hard working and dedicated customer service representative to work in our c...
  • 3/27/2024 12:00:00 AM

K
Contact Center Representative
  • Kemba Cincinnati Credit Union
  • West Chester, OH
  • Job Description Job Description ABOUT US Kemba Credit Union is a not-for-profit organization based out of West Chester, ...
  • 3/26/2024 12:00:00 AM

V
Contact Center Representative
  • Veridian Credit Union
  • Cedar Falls, IA
  • Job Description Job Description MUST LIVE IN THE CEDAR FALLS/WATERLOO IOWA OR SURROUNDING AREA Fluency in Spanish speaki...
  • 3/26/2024 12:00:00 AM

M
Contact Center Representative | Wichita, KS
  • MCI Careers
  • Wichita, KS
  • LOCATION: Wichita, KS JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $11.00 - $14.00 / hour BENEFITS ...
  • 3/24/2024 12:00:00 AM

Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east. Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative (Incl. Selling) jobs
$35,108 to $49,229