Contact Center Representative (Incl. Selling) jobs in Philadelphia, PA
Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative (Incl. Selling) jobs
HR Contact Center Representative
- Integrated Resources INC
-
Wayne, PA
FULL_TIME
- Company DescriptionA Few Words About UsIntegrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.Job DescriptionResponsibilities • Inquiry Management.• Own the employee relationship as primary contact for employee/customer inquiries concerning HR-related programs, policies and tools; provide consistent and fair responses • Utilize Knowledge Base to manage all inquiries that can be resolved during phone call or that require basic investigation to provide resolution; proactively utilize all resources available • Complete necessary research to advance inquiries that are complex or have individual focus to next level of HR or identified SME • Manage all supported channels (phone, email, employee self-service portal, postal mail, fax) • Utilize case management skills to ensure timely responses and ensure achievement of internal service level agreements • Document interactions accurately and completely using tools and resources available • Support maintenance of HR information on client’s intranet and drive employee usage of self service solutions and intranet as a key resource • Collaborate with other global HR Service Advisors to identify and drive improvement of service delivery • Generate reports and communications to HR and other personnel as needed • Establish positive relationships throughout HR and with process partners • Identify and support enhancements of processes to improve effectiveness and efficiency Participates in various HR projects and initiatives while working collaboratively with other team members (15%) • Support projects as assigned • Ensure completion of activities on time • Escalate issues/concerns pro-actively Education and Experience Requirements • Bachelor degree is required • Minimum of 2 years related work experience in an HR or customer service role; previous experience working within an HR function is strongly preferred• Bi-lingual experience preferred; in addition to English, demonstrated ability to speak and write at least one of the following languages: Spanish, German and/or French. • Experience working in a matrix organization. • Strong technology skills. Ability to quickly learn and work in a cloud-based solution. • Ability to work in HRIS systems; SAP or Workday experience is a plus, but not required. • Demonstrated ability to use Microsoft Office products is required (Word, Excel, Outlook, PowerPoint, SharePoint, etc.). • Ability to use Salesforce.com cloud solution is a plus, but not required. Key Skills, Abilities, and Competencies • Ability to work in a fast-paced environment with constant deadlines and time constraints; open to an environment where things change constantly • Demonstrated strong interpersonal, verbal (phone) and written communication, as well as active listening skills to handle a volume of inbound inquiries from employees/customers; position continually requires demonstrated poise, tact and diplomacy • Analytical, strong focus on high quality output• Flexible, able to prioritize activities and multi-task in order to meet goals and deadlines • Ability to handle confidential information and issues effectively and without breach of confidentiality • Works well under very general supervision • Able to work independently, but collaborate as part of a global team • Able to interact with all levels of employeesComplexity and Problem Solving • Decision making within defined process. Additional InformationFor more information contact me at 732-429-1647
- 1 Month Ago
Contact Center Associate / Customer Service Representative
- Angeion Group LLC
-
Philadelphia, PA
FULL_TIME
- Angeion Group is a Class Action Settlement Administrator that provides fiduciary and administrative services on behalf of the Courts and litigants in class action lawsuits. This includes notifying cla...
- 29 Days Ago
Contact Center Manager
- The Franklin Institute
-
Philadelphia, PA
FULL_TIME
- The Franklin Institute, the most visited museum in the Commonwealth of Pennsylvania, strives to be the world leader in promoting science and technology education and literacy through inspiring and eng...
- 6 Days Ago
Contact Center Manager
- The Franklin Inst
-
Philadelphia, PA
FULL_TIME
- The Franklin Institute, the most visited museum in the Commonwealth of Pennsylvania, strives to be the world leader in promoting science and technology education and literacy through inspiring and eng...
- 6 Days Ago
Contact Center Supervisor (CCS)
- Benefits Data Trust
-
Philadelphia, PA
FULL_TIME
- Benefits Data Trust (BDT) seeks a Contact Center Supervisor to oversee all aspects of the Benefits Outreach Specialist’s (BOS) performance, from supporting brand new hires, to coaching and developing ...
- 11 Days Ago
Contact Center Specialist
- The Franklin Institute
-
Philadelphia, PA
FULL_TIME
- The Franklin Institute, the most visited museum in the Commonwealth of Pennsylvania, strives to be the world leader in promoting science and technology education and literacy through inspiring and eng...
- 24 Days Ago
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0 Contact Center Representative (Incl. Selling) jobs found in Philadelphia, PA area
Call Center Representative
- Luxury Bath NJPA
-
Trenton, NJ
- Job Description Job Description Luxury Bath, a premier provider of one-day bath solutions and bathroom remodels, is expa...
- 4/23/2024 12:00:00 AM
Patient Access Representative (Rockledge, PA)
- Temple University
-
Philadelphia, PA
- Responsible for all functions related to patient access in all Ambulatory Care areas including, but not limited to, pati...
- 4/23/2024 12:00:00 AM
Sales Support Representative
- Essential Telecommunications Provider - Immediate Positions Available!
-
Abington, PA
- Job Description Job Description HERE IS YOUR OPPORTUNITY TO A PART OF A N ELITE TEAM AS A SALES SUPPORT REPRESENTATIVE! ...
- 4/22/2024 12:00:00 AM
TELEPHONE OPERATOR
- Cooper University Health Care
-
Camden, NJ
- About us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. O...
- 4/22/2024 12:00:00 AM
Technical Product Manager, Patient Experience
- Johnson & Johnson
-
Titusville, NJ
- Job Description - Technical Product Manager, Patient Experience (2406179518W)Technical Product Manager, Patient Experien...
- 4/22/2024 12:00:00 AM
Patient Access Coordinator
- Rothman Orthopaedics
-
Philadelphia, PA
- Job Details Level Entry Job Location Center City 833 Chestnut - Philadelphia, PA Remote Type Fully Remote Position Type ...
- 4/22/2024 12:00:00 AM
Contact Center Associate / Customer Service Representative
- Angeion Group LLC
-
Philadelphia, PA
- Angeion Group is a Class Action Settlement Administrator that provides fiduciary and administrative services on behalf o...
- 4/22/2024 12:00:00 AM
Intelligent Citizen Services (ICS) Customer Service Representative
- Accenture
-
Philadelphia, PA
- As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leadi...
- 4/22/2024 12:00:00 AM
About Philadelphia, Pennsylvania
Philadelphia, sometimes known colloquially as Philly, is the largest city in the U.S. state and Commonwealth of Pennsylvania, and the sixth-most populous U.S. city, with a 2017 census-estimated population of 1,580,863. Since 1854, the city has been coterminous with Philadelphia County, the most populous county in Pennsylvania and the urban core of the eighth-largest U.S. metropolitan statistical area, with over 6 million residents as of 2017[update]. Philadelphia is also the economic and cultural anchor of the greater Delaware Valley, located along the lower Delaware and Schuylkill Rivers, wit...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative (Incl. Selling) jobs
$37,245 to $52,224
Philadelphia, Pennsylvania area prices
were up 1.0% from a year ago
were up 1.0% from a year ago