Contact Center Representative (Incl. Selling) jobs in Pittsfield, MA

Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Program Supervisor - Family Resource Center
  • The Brien Center
  • Pittsfield, MA FULL_TIME
  • Full-Time, weekdays, with a half-day Saturday once a month. Otherwise, no weekends, nights or holidays! Position will be located at the 18 Degrees office in Pittsfield

    General Description

    Program Supervision under the direction of Family Resource Program Manager, and direct clinical services to Family Resource Centers (FRC) including Comprehensive Mental Health Assessments, including the Child Adolescent Needs and Strengths (CANS) assessment; short term treatment. Provide clinical supervision to Family Partner(s), supervision of FRC clinician (if applicable), and Care Planning to Youth and Families of the Family Resource Centers (FRC).

    Essential Job Functions

    • Complete diagnostic mental health/substance abuse assessment and provide treatment in individual, family and group.
    • Provide supervision to FRC under the director of the FRC Program Manager and under the direction of the FRC's contractors.
    • Clinical Supervision of the Family Partner(s).
    • If applicable, provide supervision to additional Clinicians at FRC.
    • Provide CANS assessment to each youth referred.
    • Provide referral services to appropriate services as indicated by the clinical Assessment and CANS
    • Deliver treatment and assessment on to families and youth at the FRC and in the families' home if indicated
    • Deliver treatment in sub-contractors facilities and the designated Family Resource Centers
    • Develop a Care Plan and Family Support Plan for all Children Requiring Assistance (CRA) referred Youth
    • Maintain client records, completing all necessary paperwork in a timely manner including required State documents and authorizations
    • Coordinate treatment components and communicate with all collateral agents and The Contractors for FRC.
    • Follow policies of the FRC and the Lead Agency administering the FRC RFR.
    • Provide treatment, if needed, within guidelines established by the Brien Center and the FRC
    • Follow all policies or the Brien Center and the FRCs
    • Provide consultation to community agencies on mental health/substance abuse issues upon request
    • Consult to sub-contractors on treatment planning
    • Provide Wraparound care planning for all youth and families
    • Participate in Milieu activities are indicated by the FRC.

    Other Responsibilities

    • Maintain client records, completing all necessary paperwork in a timely manner
    • Maintain required productivity level
    • Complete all documentation and reporting to the State as directed by the FRC
    • Participate in regularly scheduled supervision
    • Consultation and supervision to BA level staff, Family Partners, Family Support Workers and/or graduate or undergraduate students
    • Attend required meetings and agency trainings
    • Other duties as assigned by supervisor and the FRC

    Qualifications

    • Master's Degree in Social work with 3 years of post-degree experience
    • LICSW-eligible; LICSW preferred.
    • CANS certification is required within first week of employment
    • Experience working with Children and their Families in a clinical setting
    • Diagnostic and treatment knowledge and skill
    • Knowledge of services and human service agencies in Berkshire County
    • Extensive knowledge of the dynamics of mental health/substance abuse treatment, intervention and education
    • Experience in providing individual and group mental health/substance abuse and family counseling
    • Knowledge of community resources
    • Ability to work on interdisciplinary team

    Skills

    • Excellent oral & presentation skills
    • Leadership talent and the ability to delegate effectively
    • Working knowledge of computers
    • Knowledge of community resources

    Other Requirements

    • Support and maintain the principles and policies of the agency and of the FRC
    • Flexibly respond to program scheduling needs, this may include some evening work to meet the needs of families and of the FRC
    • Communicate a sense of hopefulness and respect for consumer rights, including Family and Youth Voice and Choice
    • Represent the agency in a professional manner in all community contacts
    • Demonstrate a commitment to the Agency's mission, the mission of the FRC and community mental health principles



    The Brien Center is an Equal Employment Opportunity/Affirmative Action Employer who celebrates diversity in the workplace. We are committed to a policy of non discrimination and equal opportunity employment for all employees and qualified applicants without regard to race, color, religion, creed, national origin, sex, sexual orientation, genetic information, military service, age, ancestry or disability.

     

  • 1 Month Ago

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Brien Center - Intern/Volunteer Application
  • The Brien Center
  • Pittsfield, MA INTERN|VOLUNTEER
  • Please complete the application to be considered for volunteering or student-interning with The Brien Center. If applying for an internship, please include a cover letter and resume with your applicat...
  • 1 Month Ago

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Call Center Reservationist (FT)
  • Kripalu Center for Yoga & Health
  • Stockbridge, MA FULL_TIME
  • POSITION SUMMARYThe Registration Advisor is responsible for assisting guests with the planning process for their visit by promoting all Kripalu offerings through phone and online requests. This role a...
  • 15 Days Ago

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Clinician - Community Behvioral Health Center (CBHC)
  • The Brien Center
  • Pittsfield, MA FULL_TIME
  • All days and shifts available!$56K for Master's Level or LCSW$63K for LICSW/LMHC$68K for Independently Licensed for 3 years!General Description Provide mental health/substance abuse treatment at the P...
  • 1 Month Ago

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Nurse Manager - Community-Behavioral Health Center
  • The Brien Center
  • Pittsfield, MA FULL_TIME
  • General Description Provide supervision to nursing staff and oversight across CBHC service components as needed. Fill physical orders; administer medication; take and monitor vital signs; coordinate m...
  • 1 Month Ago

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Care Navigator - Community Behavioral Health Center (CBHC)
  • The Brien Center
  • Pittsfield, MA FULL_TIME
  • Full and Part-Time available, all days and shifts!General Description Provide outreach, engagement, support, care coordination, assessment, and person-centered treatment planning for CHBC adult client...
  • 1 Month Ago

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0 Contact Center Representative (Incl. Selling) jobs found in Pittsfield, MA area

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Women's Contemporary, Client Advisor - Roosevelt Field
  • Neiman Marcus
  • Nassau, NY
  • NEIMAN MARCUS GROUP Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior se...
  • 3/28/2024 12:00:00 AM

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Regional Safety Specialist - GOS
  • Grid One Solutions, LLC
  • Springfield, MA
  • Regional Safety Specialist The Safety Specialist partners with the Grid One Project Teams to facilitate knowledge transf...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative - Remote
  • HealthHelp, Inc.
  • East Greenbush, NY
  • **Customer Service Representative - Remote** * 99 Troy Rd, East Greenbush, NY 12061, USA * Employees can work remotely *...
  • 3/28/2024 12:00:00 AM

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Service Advisor
  • Subaru of Troy
  • Troy, NY
  • Job Description Job Description Service Advisor Wanted at Subaru of Troy, NY! Are you a dynamic and customer-centric ind...
  • 3/28/2024 12:00:00 AM

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Patient Service Representative
  • Baystate Health
  • Greenfield, MA
  • **Summary:** In collaboration with multiple departments, performs the administrative tasks necessary to support exceptio...
  • 3/28/2024 12:00:00 AM

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Customer Experience Advisor (Upto 30 Hour Contract)
  • DFS Trading Limited.
  • Sunderland, MA
  • **Customer Experience Advisor (Upto 30 Hour Contract)** City Sunderland Schedule Type Part Time Contract Type Retail Sup...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative - 2nd Shift
  • Leaf Home Safety Solutions
  • Hudson, NY
  • ** Customer Service Representative - 2nd Shift** **Job Category****:** Call Center **Requisition Number****:** CUSTO0118...
  • 3/26/2024 12:00:00 AM

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Customer Service Lead
  • Wolters Kluwer
  • Albany, NY
  • Customer Service Lead page is loaded **Customer Service Lead** **Customer Service Lead** locationsUSA - Colonie, NY time...
  • 3/25/2024 12:00:00 AM

Pittsfield is located at 42°27′N 73°15′W / 42.450°N 73.250°W / 42.450; -73.250 (42.4522, -73.2515). According to the United States Census Bureau, the city has a total area of 42.5 square miles (110.0 km2), of which 40.5 square miles (104.8 km2) is land and 2.0 square miles (5.2 km2), or 4.70%, is water. Pittsfield is bordered by Lanesborough to the north, Dalton to the east, Washington to the southeast, Lenox to the south, Richmond to the southwest, and Hancock to the west. Pittsfield is located 48 miles (77 km) northwest of Springfield, 135 miles (217 km) west of Boston, and 39 miles (63 k...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative (Incl. Selling) jobs
$35,913 to $50,357
Pittsfield, Massachusetts area prices
were up 1.6% from a year ago