Contact Center Representative (Incl. Selling) jobs in Seattle, WA

Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Representative (Incl. Selling) jobs

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Contact Center Representative
  • Seattle Credit Union
  • Seattle, WA FULL_TIME
  • Job Title: BILINGUAL CONTACT CENTER REPRESENTATIVE
    Functional Area: Operations
    Department: Contact Center
    Reports to: Contact Center Supervisor
    Employee Type: Regular, FT FLSA
    Status: Non-exempt

    Seattle Credit Union is proud to be an Equal Opportunity Employer/Affirmative Action employer. All qualified applicants, including racial & ethnic minorities, women, veterans, and individuals with disabilities are encouraged to apply.
    This position is fully remote, and you will be provided with all required equipment or your role.
    Role at Seattle Credit Union
    Seattle Credit Union’s vision is to be Seattle’s Partner in Growth and Prosperity by providing financial advice, products, services, and education. In Consumer Lending, this means identifying tailored lending solutions that creatively meet our members’ individual needs, so they can meet both their short- and long-term financial goals. We are seeking team members who are excited to make a difference in people’s lives, are excited to give back to the communities they serve, are thoughtful about overall user experience, are creative problem solvers, are looking to solve the problems of the future, and are committed to growth and learning to best serve the diverse internal and external populations of employees and members.

    The Bilingual Contact Center Representative provides effective and efficient service to membership in all operations over the telephone while following the Credit Union policies, procedures, and guidelines.

    Essential Job Functions

    • Responsible for answering incoming calls promptly and in a friendly and courteous manner.
    • Leading with technology-based solutions and education to promote self-service.
    • Processes member transactions with accuracy and efficiency.
    • Provides information and applicable forms concerning products and services.
    • Interviews members to analyze and determine members’ needs.
    • Adheres to credit union’s procedures regarding verification while processing member requests.
    • Balances Teller ID at end of each business day.
    • Supports, promotes and cross-sells Credit Union products and services.
    • Functions as a troubleshooter to resolve issues.
    • Maintains required records.
    • Assist members with requests and trouble shoots issues concerning the website.
    • Monitor and respond to digital communication in a professional manner such as e-mail correspondence, fax, text, online banking messages, and chat communications.
    • Support the Seattle Credit Union vision and brand and represent it with every member interaction.
    • The ability to support members utilizing Seattle Credit Union services, including Online Banking, Mobile Apps, bill pay and ATM’s.
    • Provides branch support regarding online banking.
    • Maintains a product referral rate in accordance with department goals.
    • Maintains a Quality Loop satisfaction rating in accordance with credit union goals by providing high quality service based on our service standard.
    • Demonstrate effective service interactions using the Service Interaction and Handling Objectives Model.
    • Maintains knowledge of Seattle Credit Union’s Bank Secrecy Act policy, procedures, and practices to meet compliance requirements.
    • Communicate effectively, both verbally and written, in English and a second language.
    • Other duties may be assigned.
    Working Conditions

    • The role is fully remote. You may be required to attend off-hour and off-site meetings throughout the year. You will be notified in advance to plan for travel.
    • Indirect exposure to robbery.
    • Extended periods of time on the telephone and computer required.
    • May be required to work alternating Saturdays.
    • Will be subject to call monitoring (either silent or side-by-side).
    • Physical effort may be required to lift equipment mailed to representative that may weigh up to 50 lbs.
    • A private and secure home workspace is required.
    • A strong and secure internet connection is required.
    Qualifications
    Knowledge
    • Education or job knowledge equivalent to high school education.
    Preferred Knowledge
    • Comprehensive knowledge of state and federal regulations such as Reg. B, Reg. E, Reg. D, Reg. CC, Reg Z, and the Bank Secrecy Act.
    Skills
    • Accurate 10-key skills.
    • Accurate keyboarding/typing skills.
    • Excellent telephone skills.
    • Good communication skills.
    • Strong people and customer service skills.
    Abilities
    • Ability to connect with others with tact, discretion, and courtesy within and outside the organization.
    • Ability to perform basic math calculations.
    • Ability to operate various office equipment including computer terminals.
    • Ability to handle stress in a high volume and fast-paced environment.
    • Must maintain very satisfactory attendance.
    • Professional appearance and demeanor.
    • Ability to multi-task and handle many tasks at a given time.
    Preferred Experience
    • Minimum of one year’s experience in a credit union or other financial institution preferred.
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • 1 Month Ago
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Patient Contact Center Representative
  • Neighborcare Health
  • Seattle, WA FULL_TIME
  • This role will work Monday through Friday in our Pacific Tower Administrative Offices, 1200 12th Ave S, Seattle, WA 98144 Purpose The Patient Contact Center Representative (CCR) provides excellent cus...
  • 1 Month Ago
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Patient Contact Center Representative II - Lead Pacific Tower
  • Neighborcare Health
  • Seattle, WA FULL_TIME
  • Purpose The Patient Contact Center Representative (CCR) II Lead provides excellent customer service and patient engagement to low-income and underserved populations in a virtual call center setting. T...
  • 14 Days Ago
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Lead Contact Center Manager
  • AppleOne
  • Bothell, WA FULL_TIME
  • Lead Contact Center Manager - Elevate the Customer ExperienceJoin our dynamic team as a Lead Contact Center Manager and become the driving force behind delivering exceptional customer service across o...
  • 16 Days Ago
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Contact Center Manager
  • Weidner Apartment Homes
  • Kirkland, WA FULL_TIME
  • Salary Range: $62,000 - 70,000 As a leader you will be the glue that ensures that 90% of all calls that come to the contact center are answered and callers have a pleasant if not fantastic experience....
  • 25 Days Ago
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Contact Center Member Advocate – Service Specialist
  • Qualstar Credit Union
  • Bothell, WA FULL_TIME
  • About Qualstar: Qualstar Credit Union is a growing, well-established, and financially strong not-for-profit organization. We are 70,000 members strong, headquartered in Bothell, WA, with 140 employees...
  • 22 Days Ago
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0 Contact Center Representative (Incl. Selling) jobs found in Seattle, WA area

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Supply Chain Specialist
  • Net2Source Inc.
  • Seattle, WA
  • Position: Specialist, Scheduling and Cell Logistics Location: Seattle, WA Duration: 12+ Months (Extendable) Projected fo...
  • 4/23/2024 12:00:00 AM
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Customer Service Representative
  • Express Employment Professionals
  • Renton, WA
  • Job Description Job Description Customer Service Representative - Call Center (on-site, not a remote role) Location: Ren...
  • 4/23/2024 12:00:00 AM
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Contact Center Representative, Consolidated Deposit Operations (Hybrid - Federal Way, WA)
  • Homestreet, Inc.
  • Federal Way, WA
  • Salary Range: $20.14 - $28.17 (Depending on knowledge, skills, abilities and location. Certain level jobs may be eligibl...
  • 4/23/2024 12:00:00 AM
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Medical Assistant, Float Per-diem ** 2 Open Positions **
  • Neighborcare Health
  • Seattle, WA
  • ** This position is eligible for a Float Premium of $1.25! ** Purpose The Medical Assistant (MA) Float will provide cove...
  • 4/23/2024 12:00:00 AM
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Patient Contact Center Representative II - Lead Pacific Tower
  • Neighborcare Health
  • Seattle, WA
  • Purpose The Patient Contact Center Representative (CCR) II Lead provides excellent customer service and patient engageme...
  • 4/22/2024 12:00:00 AM
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Manager of Customer Service & Call Center
  • South West Plumbing Heating Air and Electric
  • Renton, WA
  • About Us: South West Plumbing is a leading provider of residential home services in Renton. With a commitment to excelle...
  • 4/22/2024 12:00:00 AM
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Supply Chain Specialist
  • Net2source Inc.
  • Seattle, WA
  • Position: Specialist, Scheduling and Cell Logistics Location: Seattle, WA Duration: 12+ Months (Extendable) Projected fo...
  • 4/20/2024 12:00:00 AM
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Account Management - Operations Specialist, Scheduling and Cell Logistics
  • TechDigital Corporation
  • Seattle, WA
  • we are inspired by a single vision transforming patients' lives through science. In oncology, hematology, immunology, an...
  • 4/20/2024 12:00:00 AM
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About Seattle, Washington

Seattle (/siˈætəl/ (listen) see-AT-əl) is a seaport city on the West Coast of the United States. It is the seat of King County, Washington. With an estimated 730,000 residents as of 2018[update], Seattle is the largest city in both the state of Washington and the Pacific Northwest region of North America. According to U.S. Census data released in 2018, the Seattle metropolitan area’s population stands at 3.87 million, and ranks as the 15th largest in the United States. In July 2013, it was the fastest-growing major city in the United States and remained in the Top 5 in May 2015 with an annual...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative (Incl. Selling) jobs
$38,902 to $54,548
Seattle, Washington area prices
were up 2.8% from a year ago
View detail