Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Take a leap and join our team!
We are currently seeking entry level candidates for a part-time Member Contact Center Representatives I positions. These roles require no prior experience however, Call Center or Banking experience is a plus. Initial training for this position is 6 weeks and requires full time availability from 9:00am-6:00pm Monday through Friday. Flexable schedules are available after the training period and work from home options are available after completion of the introductory period.
At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.
Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.
Get to know us: About - Gesa Credit Union
Role Summary:
The Member Contact Center Representative I provides exceptional service to members via multiple channels (phone, email, and chat) and meets/exceeds established performance measurements. This position responds to several member inquiries and provides the features and benefits of the Credit Union products and services to deepen relationships all while adhering to established policies and procedures.
What You Will Be Doing:
About You:
What You Will Need:
Our Team Member Value Proposition:
In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:
Salary Range:
$19.50-$24.83
Get wise to what’s possible with a career at Gesa. Join us!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.
Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.
Selected candidate(s) must be able to pass a pre-employment credit/background check.
Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.
Equal Employment Opportunity (gesa.com)
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0 Contact Center Representative (Incl. Selling) jobs found in Spokane, WA area