Contact Center Representative (Incl. Selling) jobs in Springfield, MA
Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative (Incl. Selling) jobs
- UMassFive College Federal Credit Union
-
Hadley, MA
FULL_TIME
-
Position Summary:
It is the responsibility of the Contact Center Representative to perform a wide variety of duties to support our members with their financial needs. The primary daily duties of the Contact Center Representative include:
- Providing phone and video-based member service via our Contact Center Telephone Queue and our Interactive Teller Machines (ITM).
- Conducting financial transactions, Online Banking and Mobile App assistance, Debit Card & Credit Card assistance, loan payments, opening additional deposit accounts, research, reviewing and processing ATM check deposits.
- ITM (Interactive Teller Machines) balancing and transaction research, maintaining ITM spreadsheets, and monitoring and reporting ITM machine errors.
- Educating members about products and services that will aid in their financial wellbeing, including financial advisory services and commercial services.
- 1 Month Ago
- Greenfield Savings Bank
-
Greenfield, MA
FULL_TIME
- Position Title: Contact Center Agent Summary: The Contact Center Agent is responsible for providing unparalleled service to customers via electronic communication channels. This includes but is not li...
- 1 Month Ago
- AAA Southern New England
-
West Springfield, MA
FULL_TIME
- Call Center Sales Representative Job Locations US-MA-West Springfield ID 2023-8908 Category Customer Experience Type Full Time Work Schedule Monday-Friday 10am to 7pm; Rotating Saturdays 9am to 1pm Ov...
- 20 Days Ago
- Fogarty's Home Services
-
Enfield, CT
PART_TIME,FULL_TIME
- Appointment Center Representative Fogarty's Home Services is a family-owned business that is part of a nationwide network of contractors that sets higher standards in the industry. We specialize in ba...
- Just Posted
- American Installations
-
South Hadley, MA
FULL_TIME
- Founded in 2013, American Installations specializes in delivering energy efficiency to homes and buildings throughout New England. Our range of cost-effective services focus on increasing comfort and ...
- 14 Days Ago
- City of Springfield, MA
-
Springfield, MA
FULL_TIME
- Position Purpose/Summary Responsible for answering questions, providing information, and requesting services from City departments. Work is performed under the supervision of the 311 Call Center Direc...
- 30 Days Ago
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0 Contact Center Representative (Incl. Selling) jobs found in Springfield, MA area
- The Hartford Financial Services Group, Inc.
-
Hartford, CT
- CRS/Billing Spec I - OK10LN We're determined to make a difference and are proud to be an insurance company that goes wel...
- 4/23/2024 12:00:00 AM
- Fiducient Advisors
-
Windsor, CT
- Fiducient Advisors provides tailored and personalized investment consulting services to clients such as retirement plan ...
- 4/23/2024 12:00:00 AM
- Planet Fitness Inc.
-
Enfield, CT
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
- 4/22/2024 12:00:00 AM
- KeyBank
-
Hartford, CT
- Location: 225 Asylum Street, Suite 1910 - Hartford, Connecticut 06103 Job Summary The Client Relationship Associate (CRA...
- 4/22/2024 12:00:00 AM
- Healogics
-
Springfield, MA
- The rewards at Healogics are immense, starting with the important work we do to change patients' lives. We also understa...
- 4/21/2024 12:00:00 AM
- MAT Holdings Inc.
-
Springfield, MA
- **Product Service Representative** * 118 W Rock St, Springfield, MN 56087, USA * Full-time **Company Description** Welco...
- 4/21/2024 12:00:00 AM
- Avery Healthcare Group
-
Northampton, MA
- . **Customer Service Advisor** **Customer Service Advisor** *Location* Northampton *Position* Customer Services Advisor ...
- 4/21/2024 12:00:00 AM
- ARIVE
-
Chicopee, MA
- [Call Center / Remote] Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / 401k match / PTO - As a Cus...
- 4/20/2024 12:00:00 AM
About Springfield, Massachusetts
were up 1.6% from a year ago