Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Stamford Health, a well-established, award winning Healthcare System with multiple locations in CT has an opportunity for a Medical Assistant/Contact Center Agent II.
As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer:
The Contact Center Telephone Medical Assistant/Contact Center Agent II is responsible for performing all the responsibilities of a Contact Center Agent I, mentor new hires, handle inbound and chat calls for all specialties and repeat calls. The incumbent will also answer incoming calls from our patients and internal staff to provide outstanding customer service. Perform clinical care, via telephone, essential to the promotion, maintenance and restoration of patients health and wellness using our telephone communications and physician protocols. This position is expected to assure and deliver consistent performance that achieves the highest level of satisfaction to SHMG patients and providers.
Primarily follow outlined physician protocols to report urgent clinical symptoms by immediately consulting with appropriate clinical staff via telephone from the Medical Office Building and/or other offices and perform scheduling functions from all practices during peak periods and heavy call volume.
Job Identification: 1234
Job Category: 020 - Clerical
Posting Date: 2023-09-23T02:14:32 00:00
Job Schedule: Full time
Locations: 1 Omega Drive Stamford CT 06907 US
Regular or Temporary: Regular
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