Contact Center Representative (Incl. Selling) makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative (Incl. Selling) processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative (Incl. Selling) identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative (Incl. Selling) works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Description
The Customer Contact Center Representative is responsible to help customers with their questions about products and programs for our Personal Lending client. This role is expected to provide high-quality support by phone, email, and other written communications.
Schedule: open availability and you may be assigned to one of the shifts below
Location: In-Office; Bristol, PA
Pay: $14.00 per hour and an additional $0.50 per hour if you are scheduled for Saturday.
Bonus: Additional incentives for exceeding performance targets.
Benefits: Full-Time benefits eligible including Medical, Dental, Vision, Time Off, Wellness Program, Retirement, and more
Responsibilities:
Requirements
Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.
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