Contact Center Representative - Outbound jobs in Alexandria, LA

Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Call Center Representative
  • Louisiana Eye and Laser Center
  • Pineville, LA FULL_TIME
  • Description

    Call Center Representative

    Reports to

    Call Center Manager

    Starting Pay:

    $12/hour


    Summary

    This position is responsible for doing everything necessary to maintain Louisiana Eye and Laser Center’s growth, patient and physician satisfaction.

    Essential Functions:

    • Handling a high volume of calls on a daily basis and take appropriate action for each call.
    • Maintain and elevate customer satisfaction
    • Ability to learn our information system quickly
    • Able to speak with patients and how to educate them over the phone
    • Meet customer service targets and goals
    • Scheduling patients
    • Monitoring provider schedules

    Other duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


    Requirements

    Skills and Qualifications:

    • Strong computer skills
    • Proficient in Microsoft Excel, Word and Outlook
    • Excellent interpersonal communication skills
    • Must be able to work some weekends
    • Strong problem-solving abilities
    • High degree of initiative
    • Ability to multitask
    • Effective time management
    • Patient-centered


    Education and Experience:

    • High School Diploma or GED (Required)
    • Experience working in a professional Call Center that is fast paced with heavy call volume (Preferred)
    • Experience working in the ophthalmology/medical field (Preferred)
    • Medical terminology knowledge (Preferred)


    Physical demands

    Requires sitting for an extended period of time.



    Affirmative Action/EEO statement

    Louisiana Eye and Laser’s practice is to comply with all federal, state and local employment law, and it is committed to equal opportunity in employment. LEL is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, political affiliation, veteran status, membership or application for membership in a uniformed service such as the military or a public health service, genetic information or any other characteristic protected under federal, state, or local law.


  • 28 Days Ago

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Call Center Representative
  • Cleco
  • Pineville, LA FULL_TIME
  • We’re committed to being the clean energy leader in Louisiana. By investing in renewables like solar and utilizing carbon capture and sequestration technology to make our air cleaner, we’re in this fo...
  • 4 Days Ago

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Representative admitting
  • CHRISTUS Central Louisiana Imaging Center
  • Alexandria, LA FULL_TIME
  • Job Description Summary : Patient Access / Pre-Access Representatives facilitate a welcome and easy access to the facility and are responsible for establishing an encounter for any patient who meets t...
  • 23 Days Ago

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Front Desk Representative
  • Louisiana Eye and Laser Center
  • Alexandria, LA FULL_TIME
  • DescriptionFront Desk RepresentativeReports To:Front Office ManagerStarting Pay:$13/hourJob Summary:This position will be responsible for welcoming and greeting patients and visitors in person or on t...
  • 14 Days Ago

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Dispatcher/ Business Contact
  • InCharge Logistics
  • Alexandria, LA FULL_TIME
  • InCharge Logistics has an exciting opportunity for a Dispatcher/ Business Contact to oversee our major delivery operation in Alexandria, LA!Previous supervisor and delivery driving experience required...
  • 3 Days Ago

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Member Services Agent (Call Center Representative)
  • Liviniti
  • Natchitoches, LA FULL_TIME
  • Member Services Agent We wanted a PBM that worked better… so we created one. Liviniti, the leading disruptor in the PBM industry, simplifies the complexities of navigating through the Pharmacy Benefit...
  • 24 Days Ago

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0 Contact Center Representative - Outbound jobs found in Alexandria, LA area

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Radiology Technologist
  • Rapides Regional Medical Center
  • Alexandria, LA
  • Description Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your applic...
  • 3/28/2024 12:00:00 AM

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Medical Laboratory Scientist
  • Rapides Regional Medical Center
  • Alexandria, LA
  • Description Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your applic...
  • 3/28/2024 12:00:00 AM

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NP, Nurse Practitioner or PA, Physician Assistant - Hematology/Oncology
  • CHRISTUS Health
  • Alexandria, LA
  • Description Summary: We are looking for a Nurse Practitioner or Physician Assistant to join our amazing clinician team!...
  • 3/28/2024 12:00:00 AM

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Cashier
  • Wingstop
  • Alexandria, LA
  • Wingstop's mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, han...
  • 3/28/2024 12:00:00 AM

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CT Technologist
  • Rapides Regional Medical Center
  • Alexandria, LA
  • Description Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your applic...
  • 3/27/2024 12:00:00 AM

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Radiology Technologist
  • Rapides Regional Medical Center
  • Alexandria, LA
  • Description Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring ...
  • 3/27/2024 12:00:00 AM

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CT Technologist
  • Rapides Regional Medical Center
  • Alexandria, LA
  • Description Introduction Do you have the career opportunities as a(an) CT Technologist you want with your current employ...
  • 3/27/2024 12:00:00 AM

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NP, Nurse Practitioner OR PA, Physician Assistant - Hematology/Oncology
  • Christus Health
  • Alexandria, LA
  • Description Summary: We are looking for a Nurse Practitioner or Physician Assistant to join our amazing clinician team! ...
  • 3/25/2024 12:00:00 AM

Alexandria is the ninth-largest city in the state of Louisiana and is the parish seat of Rapides Parish, Louisiana, United States. It lies on the south bank of the Red River in almost the exact geographic center of the state. It is the principal city of the Alexandria metropolitan area (population 153,922) which encompasses all of Rapides and Grant parishes. Its neighboring city is Pineville. In 2010, the population was 47,723, an increase of 3 percent from the 2000 census....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Outbound jobs
$32,133 to $43,026
Alexandria, Louisiana area prices
were up 1.2% from a year ago