Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
JOB PURPOSE: Provides administrative and technical support to the Team Leader and their associated staff and volunteers, as needed. Coordinates the gathering and dissemination of information regarding strategic planning, key performance measures, policy and contract compliance, and other reporting as requested. Provides exceptional customer service. Serves as backup to other support staff when necessary to assist in managing the unit.
EDUCATION AND EXPERIENCE REQUIRED: High School diploma or GED required and at least one year of increasing responsible experience in administrative or office practices. Knowledge of word processing and computer data entry is required.
DEGREE AND/OR CERTIFICATION REQUIRED (IF APPLICABLE):
DRIVING REQUIRED: No
KNOWLEDGE, SKILLS & ABILITIES:
OTHER REQUIREMENTS OR CONDITIONS (specify):
Clear All
0 Contact Center Representative - Outbound jobs found in Beaumont, TX area