Contact Center Representative - Outbound jobs in Birmingham, AL
Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Outbound jobs
- Ashley HomeStore
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Bessemer, AL
FULL_TIME
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- Strategically lead and develop a team of 10 customer care representatives to improve and enhance the customer experience by setting and maintaining clear accountable performance measures.
- Help define the expected level of customer experience and communicate it to the team
- Assist in designing a high performing cross-sell function for the call center team
- Oversee the achievement and maintenance of customer experience KPIs and standards
- Report defined KPI?s to the executive team
- Plan, prioritize and delegate work tasks to ensure proper functioning of the department
- Ensure the necessary resources and tools are available for quality customer service delivery
- Personally handle the most complex and escalated customer service issues
- Identify and implement strategies to improve quality of service, sales opportunities, productivity and profitability
- Evaluate staff?s performance and implement coaching and development plan when needed
- 1 Month Ago
- Burns Mitchell Agency
-
Birmingham, AL
FULL_TIME
- Job DescriptionThe Burns Mitchell Agency is seeking an Outbound Sales Producer to join one of the top performing teams in the country! You will be responsible for generating results by advising prospe...
- 30 Days Ago
- Alfa Insurance Sales Representative
-
Albertville, AL
FULL_TIME
- Benefits/Perks Annual incentive reward trip for top performers to beautiful destinations in the southeast Opportunity for annual performance bonus Discounts on your auto insurance (underwriting approv...
- 1 Day Ago
- Alfa Insurance Sales Representative
-
Trussville, AL
FULL_TIME
- Benefits / Perks Annual incentive reward trip for top performers to beautiful destinations in the southeast Opportunity for annual performance bonus Discounts on your auto insurance (underwriting appr...
- 12 Days Ago
- Avadian Credit Union
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Hoover, AL
PART_TIME
- DescriptionSenior Contact Center Advocate - Part-TimeRate: $23 per hour Part-Time BenefitsWork from Home Opportunity After Training PeriodSince Avadian Credit Union's inception in 1934, we have upheld...
- 26 Days Ago
- Avadian Credit Union
-
Hoover, AL
FULL_TIME
- DescriptionSenior Contact Center Advocate - Full-TimeRate: $23 per hour Comprehensive Benefits PackageWork from Home Opportunity After Training PeriodSince Avadian Credit Union's inception in 1934, we...
- 27 Days Ago
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0 Contact Center Representative - Outbound jobs found in Birmingham, AL area
About Birmingham, Alabama
were up 1.3% from a year ago