Contact Center Representative - Outbound jobs in Coeur D Alene, ID

Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact center representative
  • STCU
  • Othello, WA FULL_TIME
  • Job Description

    The Contact Center Operations Representative serves the membership through effective communication, troubleshooting, proactive learning, deepening member relationships, and member advocacy over the phone.

    Core Job Requirements / Outcomes :

    Maintain high service level standards by meeting or exceeding all service level metrics including but not limited to availability metrics, NPS scores, quality assurance score and adherence to schedule.

    In addition, utilize the TMA model of AIDINC while demonstrating empathy, curiosity and expertise in all product and services to determine spoken and unspoken needs.

    Showcase a strong aptitude in quality decision making skills by demonstrating the ability to make sound decisions even in the absence of complete information, and handling risk and uncertainty while relying on a mixture of analysis, wisdom, experience and judgement.

    Serve the heart of the member by creating alternate solutions that mitigate risk while still meeting the needs of the member.

    Ensure an exceptional member and employee experience by proactively bringing forward member friction points, continuous improvement ideas and employee experience suggestions while maintaining member security and complying with applicable regulations.

    Other Essential Functions

    • Communicate effectively with members / employees through a variety of channels by actively listening and being able to articulate messages in a way that is broadly understandable while adjusting content to meet the tone of the audience.
    • Embody situational adaptability within a high paced, ever-changing environment through the ability to pick up on situational cues and seamlessly adapting personal, interpersonal, and leadership behavior.
    • Contribute to the development of STCU's culture and strategic vision; the achievement of organizational goals; and support and emulate the Core Values.
    • Consistently focus on personal development by ensuring current on all assigned training, continuous improvement methodologies and actively working through a personal development plan that identifies skill gaps.

    Qualifications

    Education : High School Diploma or equivalent required.

    Job Experience : Minimum of two years customer service experience, preferably in a contact center environment.

    Software Skills : Proficient knowledge of MS Office programs including Outlook, Word and Excel.

    Other Skills : Strong written and verbal communication skills. Bilingual abilities, including ability to read, write and speak Spanish fluently is preferred.

    Physical Demands : Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull / push and carry up to 10 pounds with accommodations.

    Work Conditions : Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting.

    Exposure to high-stress, fast-paced, deadline-oriented environment.

    Additional Information

    Please review our website for more information about STCU at stcu.org / careers.

    Last updated : 2024-03-24

  • 2 Days Ago

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Contact Center Representative (Bilingual - Spanish)
  • STCU
  • Othello, WA FULL_TIME
  • Company DescriptionSTCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a...
  • 4 Days Ago

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PT Member Contact Center Representative I
  • GESA CREDIT UNION
  • Spokane, WA OTHER
  • Job Details Level: Entry Job Location: Spokane Valley East Sprague - Spokane Valley, WA Position Type: Part Time- Hourly Education Level: High School Salary Range: $18.50 - $23.29 Hourly DescriptionTa...
  • 22 Days Ago

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Member Contact Center Representative I - ($500 signing bonus)
  • GESA CREDIT UNION
  • Spokane, WA OTHER
  • Job Details Level: Entry Job Location: Spokane Valley East Sprague - Spokane Valley, WA Position Type: Full Time - Hourly Education Level: High School Salary Range: $18.50 - $23.29 Hourly DescriptionT...
  • 23 Days Ago

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PSR I - Contact Center
  • Columbia Basin Health Association
  • Othello, WA OTHER
  • Overview Provides administrative support to ensure patients are welcomed to the organization, scheduled and registered for services in various departments within the organization. Responsible for supp...
  • 14 Days Ago

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Member Contact Center Agent
  • Idaho Central Credit Union
  • Coeur d'Alene, ID OTHER
  • Overview Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles? If so, you could be the per...
  • 1 Month Ago

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0 Contact Center Representative - Outbound jobs found in Coeur D Alene, ID area

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Assistant Member Service Center Team Manager
  • Global Credit Union
  • Spokane, WA
  • Overview: Reports to: Varies by location Functions Supervised: None Primary Functions: Supervise the activities of the M...
  • 3/28/2024 12:00:00 AM

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Senior Voice Engineer
  • Intermax Networks
  • Coeur D Alene, ID
  • 1. Responsible for installing, programming, testing, troubleshooting, repairing, and maintaining complex voice products ...
  • 3/27/2024 12:00:00 AM

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Communication Center Representative - Work From Home>
  • ComplexCare Solutions
  • Post Falls, ID
  • [Call Center / Remote] - Anywhere in U.S. / Up to $20 per hour - As a Communication Center Rep you'll: Conduct outbound/...
  • 3/27/2024 12:00:00 AM

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FT Practice Support Specialist (Work From Home)>
  • aptihealth
  • Coeur D Alene, ID
  • [Call Center / Remote] - Anywhere in U.S. / Competitive pay & benefits - As a Practice Support Specialist you'll: Answer...
  • 3/26/2024 12:00:00 AM

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FT Practice Support Specialist (Work From Home)>
  • aptihealth
  • Post Falls, ID
  • [Call Center / Remote] - Anywhere in U.S. / Competitive pay & benefits - As a Practice Support Specialist you'll: Answer...
  • 3/26/2024 12:00:00 AM

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Call Center Representative
  • Mountain West Bank
  • Coeur D Alene, ID
  • About the Role: Do you LOVE where we work?? WE DO!! Come work for a company that supports it's communities and values it...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • Amica Insurance
  • Liberty Lake, WA
  • Customer Service Representative Service Center Operations - West 24081 East Mission Avenue, Liberty Lake, Washington 990...
  • 3/25/2024 12:00:00 AM

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Priority Service Representative
  • Watrust
  • Spokane, WA
  • ** Priority Service Representative** **Job Category****:** Clerical **Requisition Number****:** PRIOR005132 Showing 1 lo...
  • 3/24/2024 12:00:00 AM

Coeur d'Alene (/ˌkɔːr dəˈleɪn/ (listen) KOR də-LAYN, French: Cœur d'Alêne, lit. 'Heart of an awl') is the largest city and county seat of Kootenai County, Idaho, United States. It is the principal city of the Coeur d'Alene Metropolitan Statistical Area. As of the 2010 census, the population of Coeur d'Alene was 44,137. The city is a satellite city of Spokane, which is located about 30 miles (48 km) to the west, in the state of Washington. The two cities are the key components of the Spokane–Coeur d'Alene combined statistical area, of which Coeur d'Alene is the third-largest city (after Spokan...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Outbound jobs
$35,411 to $47,416
Coeur D Alene, Idaho area prices
were up 2.9% from a year ago