Contact Center Representative - Outbound jobs in Fort Collins, CO

CORE PURPOSE

We’re setting a new standard of excellence in the industry. It starts with YOU. Every word, action and decision has the potential to benefit our clients, our team and contribute to our success. Embed these core values into your thoughts and actions. Together we’ll continue to push higher. – Barton J. Palmer

Core Purpose- To help all people live in greater safety and comfort

The work you do at Lion Home Service is essential because we’re not just in the service business- we’re in the business of improving people’s lives. It’s an exciting privilege to be part of a team that can contribute in such a meaningful way to the world, and you’re an essential part of this team’s contribution.

CORE VALUE

Safety First For Our Family & Theirs- Think twice, act once

Our team and our clients are our greatest assets. Value them as such! As with all assets, we need to take care of them, protect them, and reduce the risks they face. No matter where you are- in the office, on the road, or at a client’s home- look at the situation and eliminate potential dangers.

Deliver WOW Through Service- Exceeding every client’s expectations

There are many service companies. However, they’re only competitors if we deliver the same level of service they do. We catapult above all others in the industry when we delight every client and do far more than our clients would dream we’d do. This is our greatest competitive advantage.

Demonstrate the Highest Level of Integrity- Doing the right thing even when no one is watching.

When we work with integrity, we can trust each other and our clients can trust us. There are no inconsequential things., Everything you do here is important and contributes to our success. Sometimes the right way isn’t the easiest or fastest way but we do what is right no matter what it takes.

Great Place To Work- All for one and one for all

Like rowers on a boat, a team pulls together. We each deliver to the very best of our ability and we trust our fellow team members to do the same. When we show up to work fully engaged and inspired, and ready to work as a team, we become more than co-workers; we become family.

Job Summary

The Outbound Sales Representative focuses on securing sales, generating leads, and maintaining Total Care Club membership accounts. The outbound sales position supports the organization marketing strategy and sales objective through client correspondence utilizing the Lion Home Service client database.

Essential Duties and Responsibilities

· Learn and maintain an expert level of comprehensive knowledge of services and membership packages to accelerate opportunities to closure.

· Conduct client correspondence through list management utilizing various forms of communication tools; text, calls, and emails.

· Record accurate information in ServiceTitan software to ensure client information and correspondence is up to date.

· Provide relevant offers to clients to meet sales targets and owed membership services.

· Create opportunities to up sell additional products or services.

· Supports organization sales objectives by meeting and exceeding department level KPI’s: booking volume and booking percentages.

· Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.

· Ability to follow established processes and procedures at department, division, and organization levels.

· Follow decision making criteria, experience, and intuition to create service opportunities to clients.

· At the request of the Coach or Departmental Lead, may be required to perform administrative duties to assist with the overall efficiency of the operation.

· Participate in all company sponsored training classes.

· All other duties as assigned.

Minimum Qualifications

· Minimum 1 year of experience in phone sales or customer service experience.

· Geographical knowledge of service area.

· Ability to proficiently utilize computer technology and scheduling software.

· Strong customer service and communication skills and a pleasant phone demeanor.

· Energetic and personable with a willingness to assist our clients on the phone.

· Experience in using Microsoft Word and Excel.

· Ability to pass a background check and drug screen.

· Willingness to adapt to change.

· GED or High School Diploma.

Desirable Qualifications

· Associate's Degree or Certification in Sales, Business, or related field.

· 3 years of experience in Sales or Call Center Sales environment.

· Experience with Service Titan software.

Physical Demands and Work Environment

· Ability to sit for prolonged periods of time.

· Must have sufficient auditory functioning and visual acuity to operate computer-aided call management hardware, software and communications equipment.

· Ability to work under stressful conditions and may be exposed to verbal and/or physical confrontations.

· Must be able to work extended hours, nights or weekends.

· Work assignments may be performed with or without reasonable accommodation to a known disability.

Working Environment:

· General office environment.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Job Type: Full-time

Pay: $18.00 - $22.16 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Supplemental pay types:

• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 3 years (Required)
• Sales: 2 years (Required)

Ability to Relocate:

• Fort Collins, CO 80525: Relocate before starting work (Required)

Work Location: In person