Contact Center Representative - Outbound jobs in Hialeah, FL

Keys Federal Credit Union has an employment opportunity for a part-time Call Center Representative in our Call Center.

Position Summary

Duties and Functions Essential to the Successful Performance of the Job

Management reserves the right to add or change duties listed

Member Service & Sales Duties

• Provide friendly, professional, personal, and confidential service to all members and fellow team members.
• Professionally respond to routine inquiries and complaints from members regarding financial products and services.
• Assist members and staff with their inquiries related to our various online, mobile and electronic products and services through e-mail, telephone, and secure messaging.
• Accurately, promptly and efficiently perform routine to complex transactions per members' requests using the computer system.
• Identify, research, and resolve routine to moderately complex problems and inquires.
• Identify and escalate priority issues.
• Promptly follow-up on member inquires not immediately resolved.
• Provide guidance to current and prospective members about KeysFCU products and services.
• Proactively initiates outbound member calls to improve digital banking experience and to deepen member relationships, and to new members to ensure a smooth onboarding process related to their digital banking experience.
• Pro-actively cross sell credit union products. Identify opportunities to cross service products and increase product penetration.
• Make customer service and sales oriented outbound phone calls to existing members.
• Maintain current and comprehensive knowledge on all procedures and processes for the various banking products and services.
• Route calls to appropriate staff.

Operational Duties

• Review and approve membership applications based on membership eligibility.
• Process adjustments and member journal transactions for other departments as requested.

Miscellaneous

• Perform other duties as assigned.
• Comply with all department and credit union policies and procedures and applicable laws and regulations.

Minimum Job Requirements:

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Keys Federal Credit Union expects that its employees will conduct themselves with the highest ethical standards. The Credit Union also expects its employees to conduct business in accordance with all Bank Secrecy Act, anti-money laundering and other regulatory laws. Information security and confidentiality of member information are of the utmost importance to the Credit Union. Employees shall not knowingly provide assistance to individuals who attempt to violate or avoid these laws or the Credit Union's policies.

Equal Opportunity Employer