Contact Center Representative - Outbound jobs in Hopkinsville, KY
Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Outbound jobs
Contact Center Representative
- Jackson Hewitt - 3170
-
Calvert, KY
PART_TIME
-
At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here.
Together we are highly passionate about what we do, and how we can help our clients. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.
What you'll do here:- Inbound/Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued.
- Present a professional, courteous, and confident demeanor via verbal and/or written communications.
- Take ownership in assisting, researching, resolving, or escalating customer issues.
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Diligently and accurately document customer records and cases.
- Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed.
- Make sales or recommendations for products or services that may better suit client needs.
- Utilize software, databases, scripts, and tools appropriately.
- Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion.
Skills you'll bring for success:- 1 - 3 years previous call center experience
- High School Diploma/GED or equivalent related business experience preferred
- Strong written and verbal communication skills
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Patient and empathetic attitude
- Strong time management and organizational skills
- Comfortable working in a fast-paced environment
- Computer literacy, ability to learn new technologies
- Phone skills, including familiarity with complex or multi-line phone systems
- Ability to learn in-depth knowledge of JH’s products and/or services
- 2 Months Ago
Teller and Contact Center (Part Time) - Russellville
- Service One Credit Union
-
Russellville, KY
PART_TIME
- Position Summary This position is responsible for consistently providing exceptional service to our members in person, by telephone and/or through online communication. Provides members with timely, c...
- 29 Days Ago
Call Center Representative
- Barn Management Group
-
Mayfield, KY
FULL_TIME
- Position DescriptionJob Title: Call Center RepresentativeSupervisor: Call Center SupervisorFLSA Status: Hourly/Non-ExemptWork Schedule: Full Time; Monday-Friday (8am – 5pm)POSITION SUMMARY Reporting d...
- 20 Days Ago
Call Center Customer Service Representative
- Solera
-
Paducah, KY
FULL_TIME
- Customer Service Representative Solera works in partnership with the world’s largest insurance companies to provide claims services using live Agents and digital assistants to help consumers with home...
- Just Posted
Client Care Representative
- Emerald Therapy Center
-
Paducah, KY
FULL_TIME
- Job description Emerald Therapy Center, LLC is a multi-disciplinary behavioral health organization located in Paducah, Murray, and Mayfield, Kentucky. Our mission is to provide clients with counseling...
- Just Posted
Associate center
- Food Lion
-
Hopkinsville, KY
FULL_TIME
- PRIMARY PURPOSE Provide quality customer service within the Center Store (Grocery) Department. Responsible for maintaining standards in accordance with the standard practice manual, maximizing sales t...
- 2 Days Ago
Filters
- Current Active Filter
- Hopkinsville, KY
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Contact Center Representative - Outbound jobs found in Hopkinsville, KY area
Veterinary Customer Service Representative
- Ethos Veterinary Health
-
Clarksville, TN
- WHY WORK WITH US? Join a team of veterinary professionals you can easily build relationships with and feels like a famil...
- 4/26/2024 12:00:00 AM
Family Nurse Practitioner / Physician Assistant at Ascension Saint Thomas Urgent Care
- Urgent Team Management
-
Hopkinsville, KY
- Ascension Saint Thomas Urgent Care is looking for dedicated, compassionate, and experienced Nurse Practitioners or Physi...
- 4/26/2024 12:00:00 AM
Walmart Retail Specialist
- Acosta, Inc
-
Hopkinsville, KY
- Walmart Retail Specialist General Information Company: PRE-US Location: HOPKINSVILLE, Kentucky, 42240 Ref #: 14690 Funct...
- 4/26/2024 12:00:00 AM
Family Nurse Practitioner / Physician Assistant at Ascension Saint Thomas Urgent Care
- Hiring Now!
-
Fairview, KY
- Ascension Saint Thomas Urgent Care is looking for dedicated, compassionate, and experienced Nurse Practitioners or Physi...
- 4/26/2024 12:00:00 AM
FT Practice Support Specialist (Work From Home)>
- aptihealth
-
Hopkinsville, KY
- [Call Center / Remote] - Anywhere in U.S. / Competitive pay & benefits - As a Practice Support Specialist you'll: Answer...
- 4/25/2024 12:00:00 AM
Financial Advisor
- Prudential Financial
-
Hopkinsville, KY
- Prudential Advisors is looking for an experienced financial professional in the Cincinnati- Dayton area that is interest...
- 4/25/2024 12:00:00 AM
Customer Service Representative
- White
-
Hopkinsville, KY
- We empower employees to create a better future by upholding safety standards, solving complex problems, continuous impro...
- 4/24/2024 12:00:00 AM
Financial Advisor
- Prudential Financial
-
Hopkinsville, KY
- Prudential Advisors is looking for an experienced financial professional in the Cincinnati- Dayton area that is interest...
- 4/23/2024 12:00:00 AM
About Hopkinsville, Kentucky
Hopkinsville is a home rule-class city in and the county seat of Christian County, Kentucky, United States. The population at the 2010 census was 31,577.
Hopkinsville is located south of the center of Christian County at 36°51′17″N 87°29′20″W / 36.85472°N 87.48889°W / 36.85472; -87.48889 (36.854712, -87.488872). Madisonville is 35 miles (56 km) to the north, Russellville is 35 miles (56 km) to the east, Oak Grove is 15 miles to the south, and Clarksville, Tennessee, is 26 miles (42 km) to the south.
According to the United States Census Bureau, Hopkinsville has a total area of 30.8 square m...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Outbound jobs
$32,727 to $43,822
Hopkinsville, Kentucky area prices
were up 1.2% from a year ago
were up 1.2% from a year ago